Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is super fast, packed perfectly. Thank you very much to the seller.
Thank you very much all received I recommend the seller. Good Goods.
Everything has come, very reliable packet! Thank you so much! Product and store-I recommend!
Everything looks good. Packed well
Fast delivery. The description corresponds, the complete set is complete. All details are packed, instruction in English, with pictures. Cuts and rubs well.
The seller is attentive!!! Thank you very much
The product 100% corresponds to the description. I am satisfied with the purchase of this product, there are no complaints about the quality. To the seller and store of all goods and prosperity!
it looks like a nice and solid product. I still have to use it. At the moment very satisfied
Quicker shipping, goods meet the specification
It's fine. Delivered in 2 weeks. It came perfectly. Thank you.
Everything is cool! fast delivery, and in appearance like, I hope and in use will please
Very good product, good presentation, very good quality, fast delivery. Thank you very much, very pleased. Thanks for the extra.! Seller 100% recommended, very good product.
Everything corresponds to the description, it came quickly, the knives are sharp!
It came fast enough. Everything corresponds to the description.
The first use experience is very positive.
Grater is very sharp, delivery is fast, I liked everything.
Very satisfied with my purchase and very satisfied with the store.
It's fast, as described, quality product, good store
Packaged goods super fine all great store 5 + all recommend seller
Everything came in the kit. The box is not crumpled, the components are packed in individual bags, the plastic is good in quality. Cuts well, tried pumpkin, onion, apple. Thank you.
Very sharp. I recommend the store. Quality is good.
Thank you to the store. excellent quality. Recommend
The quality is good, the plastic is solid, does not smell anything. The product fully corresponds to the description.
Plastic quality, odorless. Packing in air bag