SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Great and my favorite, better and efficient
Bought this for my mom and sister for Christmas, she loves it. It holds her phone in her car really good. It's a little smaller than what I thought it was but it's still a great phone holder for the car
Hands Down... THE BEST CAR MOUNT AVAILABLE!!! We have these in all 4 cars and our boat! Have also sent them to several friends and family who have liked ours. You will not be disappointed!
Didn’t know these existed till we had some family in town who told us about them. We have order two for each car now & love them. It’s fun to watch my hubby search for his phone cause he’s not use to them yet! LOL
Very elegant and good quality. The magnet power is very good. I am using it for Samsung S8 Active. The phone is ridget, whole metal and heavy. The holder does not move at all. Very strong magnet and base.
This is awesome, I love that I don't have to mess so much with putting my phone in a clip in my car but just set it on the magnet. Very happy with this.
this works great in my car. It has been kinda cool lately so im not sure yet how it will stick in the heat. I will let ya know
Best mounting device at a reasonable price point. It keeps the phone from rotating from vehicle vibration yet not difficult to remove one's device. I have them in all 5 of my cars and my boat as well. Highly recommend!
Very beautiful, great design language and style fit with Tesla model 3, especially the red version for the red multi coat paint. Great 3M bonding with dashboard wood trim, does not require a perfect smooth or flat surface. Great magnet strength and very secure. Can see the iPhone 8 plus well in horizontal placement through steering wheel. This color is hard to find for matching a red car. Great product!
Obsessed with this, I buy it as a gift for all of my friends. I’ve gotten one for my entire family. It works for my fiancé’s iphone 8 Plus with a life proof case, and my iPhone 10 with a Heavy case as well. So easy to take your phone off of the holder during your drive and just throw it back up on the magnet, no fidgeting with a phone holder. Helps keep my eyes on the road. Awesome gadget
Very good, easy to place phone holder. I have had many different phone holders over the past few years and this one is the best....the adhesive is really strong and so is the magnet...I have no complaints. Thanks.
It looks small but it do a great job when mounted on the car. Highly recommended to use.
I ordered the car mount holder, it's the second one I have ordered. I really like the product, it's made it so much safer to use my GPS in the car and I never have to fish around for my phone. I got a second one so I could mount it in the kitchen while I cook and see my recipes!
The best ever small and nice
Perfect phone holder. The magnet is super strong and the phone stays put at all times. My sister loved it and bought one herself.
Perfect I love so far..
This is still by far the best mount I have purchased. The only reason for a 4 star is that the first adhesive that’s on the mount never stays and I have to use the additional supplies in the package after that it is perfect! Would buy again!
Got these for my dad for Christmas. He loves them.
Works great! I was surprised at how well it has stayed stuck to my dash. I expected it to fall off once the dash heated up, but it’s still there!
This is GREAT. It stays on dash of car and holds phone and now I don't have my phone slide down between the console and seat. I was concerned about putting my case on on top of magnet but it works great. I just put the magnet on my phone and case over it So glad I got it