Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This mount is great. The adhesion pad to the dashboard is super strong, no way coming off. After a little while the suction lost its grip and I have to reset it, but it’s not so often that it deserves a bad review. There’s a little piece in the bottom that holds the phone in place and i broke it but the company replaced the entire mount no charge to me! They completely back up their product and had the fastest and greatest customer service. You can’t loose by trying this mount. It works great and has great customer service.
I really can’t imagine an easier way to place my phone in a holder than the way you do in this one. You just set it in and a pressure release button causes the arms to clamp onto the phone. My phone has not fallen out of it yet either. It is great that this phone holder is so versatile. I appreciate that I can situate it how I want regardless of the angle of my dash or where I want it placed. I am worried about my dash of it breaks or when it comes time to take it off (the sticky pad is remarkably strong. It could hold me like I were a fly on fly tape). Plus it is a little bulky but it carries itself well.
I have a 2015 Mustang and wanted a clean look for a cell phone holder. I initially bought a vent phone holder/magnet and that did not work out due the style of my vent. I then bought a cell phone holder that goes into my CD player. This didn’t work as well as the shift was too close to my holder and my phone was in the way. I wasn’t too thrilled because it seemed like the only way I could mount it was the window given my dash style (I was wrong). It was an easily assembly and no directions needed on my end. I was able to mount it to my dashboard because it has a great feature and that it extends out! This was awesome as I can keep the clean look without having a suction cup on my window (especially in HOT AZ weather) and have it eventually turning yellow. This holds my Iphone XS Max with no issues. I would second guess the purchase, go for it!
Great product. Telescopes out far. Lots of modifiers to get the right position for your phone. I have it on the dash and it's very secure and doesn't bounce. I never thought the one handed feature was necessary until I used it. I realized that it's way easier and safer to use while on the road. I can also fit my charge cable right through the two pieces at the bottom so I can charge as well.
The first iOttie I ever bought was the One Touch 3, and ever since then I have had people ask me about the phone holder in my car. So, I started giving these out as gifts, and people loved 'em. The best part for me is that it just won't budge once it's on. the sticky suction cup does the trick in any situation. And if it finally comes off after a year of sitting on your dash, rinse it with warm water, and put it right back on. Even though it has a metric ton of adjustment knobs, it doesn't vibrate noticeably at all. That's where other brands fail, and iOttie just breezes through. Last year, in early 2018, I gifted the new One Touch 4 to my dad. 3 months later he came back, and he asked if I could order him three more. Since then I've been giving this new version away left and right. Last week, after years of trusty service, a small plastic piece finally broke off behind the touch shield of my beloved One Touch 3. Now, I finally get to upgrade to the One Touch 4 myself. It's got some big shoes to fill, but I think it'll be up to the task.
There is not one thing I can find that I don't like about this iottie. Uses are limitless, first the telescoping arm makes the ease of use to have the phone close is amazing, between my Company truck, personal and wife's SUV each have a different windshield angles the adjustable arm is just awesome it is so stiff even with the nut loose it still won't move. Not to mention the bottom of phone clip can adjust to almost another 1.25 inches to give that much more, if you have a big phone I'm using the note 9 and with the otterbox defender it fits fine. The suction cup is so sticky o had to take a razor blade just to get the suction cup off my windshield it felt it was Gorilla Glued. Best phone holder I have bought. Wish I could say the same about my 85 dollar Harley phone holder.
I didn't want a magnet and searched for a while to find the 'right' dashboard mount. Everyone who gets in my car mentions it. It is sturdy and easy to use with one hand (I have small hands). I like that I can put anyone's phone in the mount so if something else directions, I can just pop their phone in so I can see it. It swivels and sits nicely. I have it on backwards and stretched out because I have t-rex arms. I didn't use the sticky thing that came for dashboard mounting. It is on my dashboard but just using the suction cup as if it were on the window. It is awesome and my sister and daughter want to order one as well.
Not only is it easy to install, but the ease of use is fantastic. Once it is placed you simply squeeze the two little wings and the arms spread and when you place your phone on it they automatically close with a very strong grip. Only to note that if you use the hAnds free feature of your phone like Google maps etc. Make sure that it is installed close to your line of sight. I made the mistake of putting it a bit too far to my right. Takes my eyes too much out of line with the road. I purchased some extra dash mount pads which helps the sticky suction cup to adhere that way I don't have to make a mess by trying to remove the original one. That way I can reposition to a better, safer spot. In all it works great.
I’ve been looking at these types of products for a while now and finally decided I needed one for when I’m using my navigation app. I’m very impressed with the versatility of the mounting; the product will hold my iPhone 7 Plus in any position I want in my dash or windshield. It is surprisingly stable mounted on my dashboard and in the perfect position for me to see the screen well. It holds the phone very securely without having to remove its case; other products I’ve tried allowed the phone to fall as I was driving, neither safe nor convenient. The holder feels well made to me. I believe it will hold up and serve me for some time, maybe through my next phone.
Overall I'm very happy with my purchase.
This is my third gen iOttie device - and they just keep getting better. My only gripe (not worth a deduction) is that in my current car, the weight of my iphone 8 plus hanging at an incredibly low angle kept tearing the stick disk off the dash - something I had never experienced in other configurations with less weight at that angle. So I glued the disk to the dash (thanks Shoe Goo!), and no more issues. This is one of those simple devices that is extremely configurable. It can be flipped over, extended, and there are joints and hand-turn adjustments that can support some pretty wild configurations. It easily holds my iPhone 8s with its large case, and snapping the phone in or out is simple.
We just bought a second one of these. I am finally leaving this review to share that we have had great success with the first one through extremely hot and extremely cold days (both on a rough dash and on a smooth window). I won't speak for the second one as we haven't had it long enough. The only thing I should add is that judging from other peoples reviews it sounds like they just may have a quality control issue in the factory. I see a lot of good reviews and a lot of bad reviews. To me that means that you either get a good one or a bad one. For us though we have no complaints.
You can transfer it between vehicles and for most dashes will stick right on. The mount is not shaky, creepy, or short of features. It held my iPhone X (with case), and before that it held my iPhone 6s Plus. I use this for long distance travel and commuting and t is perfect. The mount makes it very easy to load and unload your phone and change the orientation. This new model looks best out of all of them.
Great Holder! comfortable, strong, good quality
Don't bother with those crappy 'vent' mounts. They're all terrible and will probably just mess up your car's vents. This product is vastly superior, and a great price! I bought two of these (one for myself and my wife) and we couldn't be happier. Installation was a breeze, and daily usage is also supremely easy! You won't regret buying this universal car mount. If you don't want to stick it to your dash, you can use the window. We both mounted ours on the dash (never was a big fan of window mounts because of the blocking of the view, but on the dash it works perfectly.
When Georgia went to NO CELL PHONES touching your body this past summer, we knew that we needed something other than on the seat between our legs as a location to put the phone. I am short, so this holder works perfectly for us. On the vehicle that I normally drive we have it on the ledge of the dashboard and have adjusted the arm so that it comes down and out of the window. It is centered between the driver and the passenger. On the other vehicle, my husband mounted the holder to the left of the steering wheel on the front of the dashboard, again out of the line of sight (for driving) but within proximity of where he is sitting. Anyway, the arm (in both vehicles) is staying in place and the phones seem nice and secure within the mount! For us, it was a perfect purchase
I only bought this because I work as a delivery driver and they're using an app that monitors my driving, well little do they know this is some kind of magic phone mount, I can accelerate, turn and brake however I want without it showing up on the driveocity app they use.
This is by far the best and most versatile of any holder I've owned. It has so many angles of adjustment, that I've put two of them in different vehicles now, and I hope they stay in business when I need more. The suction cup is very strong, even in the Florida heat on windshields, and you can get it sticky again by running it under warm water if it comes undone. The gap on the bottom for your charger cord is perfectly placed. The strength of the "grip" is also really good, as I open up my Jeep occasionally, and even in high winds and highway speeds...the phone stays in place without fear of it getting blown out (or shaken loose) the open doors. I've used multiple sized phones, and they all work great - best product I've bought online in a while, and I'm glad I paid a few dollars more compared to the others. Most of my others ones broke, fell apart, didn't have a good suction cup, wouldn't fit multiple devices/phones, etc. This one is fantastic!
Everything is perfect. Seller recommended
Good quality, I recommend it
I own an iPhone 13 Pro Max and trying to find a car phone holder that also charges has been a struggle. Until now. This charging car mount surprised me. It charges and securely holds my phone, even with a case.
This will be my 5th mount to purchase. I've given some away as family likes the way they sit and how easy it is to setup and the ease of placing your phone in the holder and the phone is then clamped in. Highly recommend this particular brand iottie. I believe it would help those who have hand issues due to the amount of squeezing it takes to release the phone.
I'm really picky on these due to the obvious fact that they're being used while driving and I can't have my directions fall while I'm driving a van full of kids. I had one of these two years ago and my husband...broke it while rushing to grab his phone out of it. I still don't understand how as it's a SIMPLE RELEASE system that coincides with how your hand is already in position to grab the phone.... I went a year before finding it again, which was agonizing and trust me when I say he got an ear full from me every time. Especially over a 4 hour drive to beach. He is not a good navigator so my options were following his guide or driving with one hand and holding phone with directions in the other hand. He is NOT allowed to touch this one.... I place it on the dash to far left where I already have to be careful of the blind spot caused by vans design. Just remember, to use it on dash you have to use the round black disc that comes with and the suction cup goes on top of the disc. I have never had it fall or fail me. There are multiple places to adjust and tighten it so you can personalize it for your vehicle and view.
As a rural mail carrier I was I desperate need of a phone holder. I absolutely love this! It is easy to just place my phone and the sides close onto my phone holding it in place. I have a s9+. I go down so many bumpy roads and this holds my phone perfectly with no issues. I love the multiple different sections you can adjust. This is a definite in my car. I loved so much I even purchased another one for my regular vehicle!!! You just push the side pieces and the holder comes out. Then they stay out until you press the iottie symbol. All u have to do is push your phone into the holder and it snaps onto your phone. By doing that this holder should be able to fit a wide variety of phones! The bottom holder that keeps ur phone from sliding down also is adjustable. Best phone holder yet
First of all I don't know what everyone's problem is with saying this product didn't stick well. The video I posted shows the base unit practically pulling my plastic dash cover off. This thing sticks WELL. I live in Florida and to say it can get HOT is an understatement. I have tried to pull this off and I am not kidding when I say it will take considerable force to remove it once attached. A previous holder I had was similar in it's suction cup design and it also had no issue holding fast to my dash and this one seems nicer. The articulate freedom of movement is very good and the entire thing is sturdy. The one handed operation to attach the phone works well with a satisfying SNAP. Removing the phone is just as simple, simply squeeze the two arms on the side and the phone detaches. The telescoping arm is nice also since on my mustang I have to attach it further back on the dash. So far I'm very happy with the holder and glad I purchased it.