Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can plug this charger into my phone and within a couple of hours it is ready to go fully charged.
I have purchased different chargers and whenever they are not the one that came with the phone it tends to charge too slowly. This is NOT the case here. This charger has been charging my phone perfectly and quickly. I keep it at work and I always have full battery.
Charges super fast. Be aware it only does the fast charging if you use the plug that comes with it. It charges regular speed if you use just the cord with the USB. I hooked it up in my car with the USB only and no fast speed that way, so I plugged it in by my chair. Perfect when I'm running low battery and get home and want to play games. Charges so quick I have a mostly full battery in an hour.
This charger would great with my Samsung 8+ Phone. I had previously owned one with the rope like cord and this one I ordered as a replacement. It works great and charges my phone extremely fast. Would highly recommend.
This is a perfect replacement for my Samsung Galaxy 10+ charger. My wife forgot our original one in a hotel room but this replacement has solved our problem. Thank you.
Exactly what I wanted.
So far, I'm very impressed with how fast it charges my phone.
A buddy of mine spent 50 dollars on a platform charger when i just spent 20 on two that literally charge exactly the same.
Super happy with my purchase, and despite the pandemic i got my order the next day.
These are exactly as advertised with the legnth it takes to charge your phone.
This charger works super fast! I am on my phone a lot right now because of the quarantine and I'm bored. So I probably go through my charge faster than usual. So it does drain kind of fast sometimes, but I have also tested it with a bluetooth speaker and my phone lasted all day. Great value!
So far so good. Have only had for just over a week. We'll see how long it lasts.
So far so good. My experience is fast charging chargers don't last very long. I hope this one does.
I needed a Samsung charger replacement. This is great and the order is long. Price is good too.
Have had this for about 6 months now. There is no wear (bends/creases) in it at all. It fits nicely and does a fast charge as quickly as the charger that came with my phone. Love the red color.
Seems to be a good value. I have not used it yet but seems like it is well made and a good deal
Competitively priced and works great with my Samsung Galaxy smartphone
Quick charging and long nice looking cable. Will order another soon.
This is a great charger equal to the standard adaptive fast chargers from the big name brands but for a fraction of the price. I highly recommend.
It was working great until I forgot my phone was charging and I grabbed it and it was yanked from the charger. So my advice, just be careful, if you are this thing works great. So much charge in such little time.
Product as described and same as photo. Delivery in time shown. Recommended + + + + + + +
Charges my phone in 90 minutes, its totaly awesome
It is very good goods. I would recommend it.
The cords are durable and long enough. I like the FAST charge feature.
I've thrown away from chargers and wondered what this one would be like. Now I've bought FOUR of these.