Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am using these markers to paint glassware. Now I am not so sure if I care for this medium to paint glassware, I mainly use glass paint. I do love these for outlining. When product arrived, there were 2 defective markers. I contacted seller, and they were replaced. AWESOME!! So, in short, I am still learning about paint makers in general and whether I will continue to use them on glassware. I have not had any problem with leakage. Great control. Will purchase again if need be.
Pens were sent the day after placing the order, arrived very soon. Bright colors, especially the orange one, almost iridescent. I got them to use outdoors in bright sunlight and a salt water environment on our sailboat. I don't know yet how the colors or application will hold up under those conditions, but will let you know in a few months. Looks OK for now. I plan to repair the chipped spots on our boat name on the transom, identify some equipment, mark some switches up on the fore deck. Tough conditions and a great experiment! If the colors last a year I will be very pleased.
I used these pens to write on ceramic mugs for a Valentine's Day project. They were very easy to use (no dripping, very consistent ink flow) and the colors are vibrant! I even let my 4-year old test them out. It dried very quickly, which made t even better.I baked the mugs afterwards (after lettinbthe ink dry for 24 hours) with great results (seems permanent although I was too afraid to wash them!!). I will absolutely use these again and highly recommend them!
These pens are fabulous. Everything from the box design, the ease of getting paint started in pen, the zero odor when using and the extremely bright vivid colors! They are worth the money. I am so pleased that I took a chance and got these instead of Sharpie's. You will not be disappointed. I am using them on metal and they dry quickly with a beautiful sheen.
I like this product
I bought these pens for a rock painting project I was planning for my 9 year old students. I didn't want a mess in my classroom and I needed the paint to come in a variety of colors that would not break my itty bitty budget. Beric delivered on many levels. From the very 1st pen that I coaxed out of the box, I got excited. The rattling sound it made when I shook it - akin to a mini-spray paint can - jwas dope. I test painted 1 rock, impressed by the ease with which it covered the stone so completely. It glided smoothly across the rough stone and the width of the actual pens are the perfect size for little hands to maneuver. Silver and gold pens make an exquisite compliment to the usual suspects of orange, blue, green, red, yellow, orange, black, brown and white. Lastly, the tip worked exceptionally well for my purposes because it was both thick enough to cover the entire stone and thin enough to print letters (depending upon how you held it). I am very pleased with this product and would definitely recommend it to others. In fact, this review reminded me that I need to go buy another box.
I bought these oil based paint pens for a Girl Scout project recently. We needed them to create designs on mugs that we would later bake, also known as "Sharpie Mugs". After researching prices and reviews, it seemed that Beric Premium Paint Pens was the best choice. They did not disappoint! We decorated our mugs and they worked amazingly! The colors were true and they last a long time. We very heavily decorated 12 mugs, 2 plates, and a bowl and I still have plenty of paint leftover for future products. I would buy them again!
Awesome pens. I did all 4 tires, 3 times, with only 3 pens
These are AWESOME!!!!! I bought them to decorate my daughter’s hand-me-down from her brother, and they worked PERFECTLY. She has been playing outside in the Minnesota cold and snow for a few weeks already and the designs still look great.
My new project involves subtle highlights on my Ugg boots (the solid colors are so boring). Enter Beric pens and goal achieved. Yes I do have to use 2 coats and yes I have had (very few occasions) when more paint comes out of the tip than is required. Overall I'm very happy.
These pens are superb! We've tried a few others before but the search is over. Vibrant colors, no drips, point easy to manage. My daughter loves them for her Rick painting hobby. Would love to see more colors and the ability to purchase just one color at a time.
I am using the product to color routed letters on wood signs. The pens provide much better painting control than a brush for my projects. Oil paint is another advantage, it dries well and I think will preserve it's look outdoors. It would be nice to be able to select what colors to buy on a 12 pack, as I will more than likely use some colors but not others (going forward). I would strongly recommend this product for detailed work.
I'm very happy with these paint pens. I use them to make mugs for co-workers and Friends. They're a heck of a lot cheaper than other brands, and from what I can tell they work just as well.
The product arrived on time and quality was great! We used it to draw / color on rubber dodgeballs. The color was rich and vibrant. The only downside was it did not dry as quickly as I had hoped and the colored portions remained a little sticky. Even after spraying it with sealant, it was sticky and a bit of the colors came off when touched. But I completely love this product and cant wait to use it on other surfaces and for other projects.