SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
It came quickly. Heats good. The bank is better to connect the assistant, quickly eats electricity. Full tests will be carried out on fishing, )))
I liked to put them in slippers when I work at a computer.
Insoles of good quality. Really warm. Connected to the test of the house from the old powerbank, worked for 2 more than an hour. The surface of the insoles on one side is soft, similar to fleece. Cord length 1,5 meters. In general, you can take.
Everything matches. The parcel came in 15 days.
Good insoles but you need to take on size more! Warm well even to! Feet pri-16 do not freeze
The goods are delivered quickly. corresponds to the description.
I tried on winter fishing at-15, the insole is a bomb, they warm a beautifully pleasant heat goes on the legs. It would be easy for the whole day. Yes, I still have the phone up to 100%. I recommend definitely.
Everything is super. Insoles came in normal condition
Everything works. Insoles are soft. Warm. The wire is long, convenient. Cut to size. Delivery is fast
What can I say. Insole fire. I have a sedentary job. I waited until my feet were frozen at minus 15. I did. In about 15 minutes, I felt my feet fall off. In general, the work thing. I put it straight in my sock from sopoga. The size by the way is probably small. Because at my 42-43 just right. If the review was useful, put the line. Thank you.
Insoles warm all over the area, the quality looks good. Seller recommend.
Corresponds to the description. At 43 size did not even cut, perfectly fit.
The goods came in 18 days from the time of order. Insoles warm well.
Delivery fast, insole excellent! Warm)) I recommend!
Gorgeous insoles, warm perfectly. Delivery in a few days, very fast. enough for a working day. I advise, take it will not regret.
Everything is super! Insoles warm, enough to be warm. Everything as in the description, arrived very quickly. I recommend to everyone this store!
Tried, warm well, not hot but not cold just right, an interesting idea is to look at the tests as long as there are enough wires. Thank you.
Package delivered very fast! The packaging is excellent! The goods are of high quality! The service is high! The store is the best! Package delivered very fast! Packing is excellent! quality goods! service is high! seller is the best!
Everything works! purchase is satisfied
Fine, insole is soft and warm.
Recommend, good quality. Thank you!
Very useful in winter.
Product received quickly, seller Good, I recommend
Excellent! Thank You Very Much!
Received, fast delivery, less than a month. In the work checked, warm.
Order came quickly. Thanks. Recommend.