Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Dazzling
As in picture and works very well. There are 3 color of lights and the touch sensor buttons are pretty neat. I like it.
Very beautiful! Works quietly, lights like a bright night light. Packed well: Box and bag. Shipping fast, thank you very much. Seller recommend.
A little smaller than I thought, but it works perfectly and it's really nice. I like it
Beautiful. Thank you very much.
I think he is not only a humidifier and lighting, Can increase children's starry knowledge ,but more importantly, my child likes this moon shape very much. He really looks like the moon we saw at night, Good Moon Nights Light, Micro USB cable
I am very happy that I bought it! It looks great and very unique 3D. It's like a replica of the moon sitting on your shelf. Like the fact that it has 3 different colors, the colors can be seen in the real moon. Also like the dimming function above. Then you need to charge it with the included USB cable. Very satisfied with my purchase. The amount of spray is very satisfactory, unfortunately the store suggested not to add too much essential oil
Great lamp! Absolutely perfect work and a beautiful eye catcher. It doesn't make you very bright, but I don't really think this lamp is really useful. Is charged via USB and changes whiteness to the touch. A hanging device and a nice stand are also included. ！
I love it. it correspond to description. A very fast shipping.
The delivery is fast and the effect is very good. Including several filters (rods), The device is more designed to moisturize your workplace, for humidifying rooms require more productive and efficient devices, which of course at times more expensive. I took the humidifier to work, stands in the immediate vicinity of me, subjectively-it became much more comfortable, since the air in US is heavily dried by ventilation. I recommend, for your money a great option! Good luck in shopping!!! If the review was useful to you don't forget to put a liking, finger up
Got it, everything is whole. It works great. Recommend.
Super fast shipping, good quality and excellent price. Very happy. thank you
Great humidifier and night light in one and it looks amazing !! Highly recommend!
Satisfied, I recommend store for his seriousness and his professionalism thank you
very fast delivery, the lamp is good, it shines brightly and the steam is good, I recommend
Is Beautiful… the humidifier works great and very convenient that you can have the humidity in A jet continuous or intermittent. Shipping fast.
nice
Beautiful :)
It is very nice and works well, Thank you very much!
Nice item. Thought I had ordered the battery operated option. Not a huge deal. Made well. Nice lighting.
Fast delivery, I bought the first one for myself. My wife saw it and hung it up. I bought another one and placed it in my office. My aunt saw it and said she needed it, so I ordered two more (my aunts are twins). Amazing product and relatively inexpensive compared to the quality. Battery life on a single charge is approximately 14 hours in smooth transition mode. I highly recommend it to everyone for themselves or a great gift. As of today, I bought another one for my brother and I provided the link to several friends and colleagues Everyone loves it !!! You will be pleasantly surprised. appreciate and approve this brand!
This is so cool and it stays charged for 2 days on full time and 5 days only using for a night light
The humidifier is very good, powerful and beautiful! We arrived before the scheduled date!
Works. Delivery within reasonable. 3 illumination options. It's not bad looking. Recommend.