Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the mouse its a nice size and works really well! I was skeptical at first but after using it my wrist feels waaay better and its just comfortable. Definitely worth the 5 stars this is my first review but i decided to write it because i too was looking at reviews to help me make my decision. I also bought the J&G mouse pad and both are great!
I love this mouse. It has a great price and is very easy to use. I use it for work and home. Great product!
My son purchased one of these I decided to give it a try. Took a couple of days to get used to for me but absolutely love it. It is hard to use a regular style mouse now. The response time seems really good for a wireless mouse. I haven't noticed any issues at all. Works very well
Very nice and unique design. Still getting used to this new design but am loving it
I recently made the switch to a vertical mouse and I love it! This mouse is very lightweight, connects with USB and even has a battery saving mode where it goes to sleep and wakes up with a click of the mouse. It may feel weird to switch to the vertical style at first but you'll get use to it quick.
it has helped my carpal tunnel in my wrist and forearm. Definitely love the style, and the battery life. last for like days. even if it is a gaming mouse it is functional for homework and my data entry job.
Truly helped me with my carpel tunnel. I highly recommend it!
I originally ordered the wrong version of the mouse and when I contact their customer support via email, they were super responsive, friendly, and shipped me the correct mouse at no cost. The actual product is smooth and easy to use, and it has made my wrist pain go away completely. Highly recommend for anyone who is working at the computer a lot.
I bought this mouse for a 67 year old female who plays a lot of computer games. I had just replaced her old regular mouse with an equivalent one, but she complained it was bigger while it wasn't... i decided to try this gaming mouse to really make it different than her original. She's a traditionalist, so i figured the mouse would end up on one my my pc's. After her initial surprise at the looks of it, she tried it and got a more comfortable feeling. She's been using it for 3 days and likes it more and more every day. She changes the speed of it depending on what game she plays and even though she still has the tendency to grab it like a conventionnal mouse, she really sees how more comfortable this format is.
This is my first ergonomic mouse and I should've bought it a lot sooner. I'm at my computer a lot at work and this ergonomic mouse relieves stress in my wrist a lot more compared to the traditional mouse. I thought it would be hard to get used to since I've never used an ergonomic mouse before but it comes very natural and I'm used to it in no time.
Love it! Holds a charge for almost 2 weeks with minimum of 50 hours weekly use. The only thing that would make it better would be a “low charge” light or sensor (like the low battery).
Absolutely love this mouse. It's incredible comfortable and has completely relieved my wrist and forearm of any irritation or pain. I work between 2 monitors and it tracks well with zero lag. I'm 5'6 with average size hands and it fits like a glove. Highly recommend!!
I am always in front of my computer for work. I have used different models of mouse in past, but this one I really love because of the ergonomic design. It is very nice on my hands and fingers. I feel very relaxed while using this mouse and also it has great sensitivity. I am going to use it for my day-to-day work and also highly recommend this product.
Very comfortable to use for long periods and very responsive. I recommend
This mouse is perfect for me as I have Rheumatoid Arthritis and all small mouse’s my fingers throb in an hour! The Ergonomics mouse is big enough for my hand to lay on compared to the smaller ones that crunch my fingers!! Highly recommend this mouse to everyone!!
It helped so much with reducing the pain in my wrist. Very easy to get use to.
Works great and holds a charge for plenty
It takes me couple days to get used to it. Once you get use to it, it is very good, and I can now working with it for hours nonstop.
The mouse is functioning quite well and it is advisable not to work with background lighting to save battery life.
I spend a lot of my time on my desktop. When I needed a new mouse, I was skeptical at using an 'ergonomic' type mouse. I just was not sure if this product is for me since I have been using my regular mouse with no problem. Now that I am using this product every day, I can definitely tell this one is wayyyyy more comfortable on my wrist. Plus, the lightinh on the side is very cool looking. I would recommend this mouse to anyone, especially if you use computer a lot!
So I bought this because my pinky was beginning to hurt me on a regular mouse. I am on the computer 8 hrs a day, 5 days a week so it takes a toll. It arrived and I was using it all day today. At first it was a little weird feeling as my hand was in a completely different position. As time went by it got easier and I no longer even noticed that it was different. It has nice speed and feels very smooth on the hand. I had no paid today. Looking forward to days with no pain.
I really was concerned with trying this new style of mouse, but I am thrilled with it. It works great and I love the feel of it in my hand.
Smooth movement wrist does feel better after keep using it. Recommend it
I brought this mouse to see if it would relieve some stress of my right hand from the 10-key, typing, and daily writing. I have a wrist problem, but its not carpal tunnel (more like arthritis). This mouse is great. It glides effortlessly with recharging capabilities. I need a left-handed one now!
This mouse is better than other wireless mice I've used because it charges instead of using batteries.