Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft and plush. Love wearing these when standing for a long time, working from home, great insert to add to any shoe. I added them to Sperry’s (unexpected choice but great), boots, pretty much any shoe that’s somewhat wide and not pointed toe. Totally transformative as far as comfort
Bought them for my Hunter boots that were a bit large. They make the boots fit better and feel great. Not sure yet about warmth, as I've not worn boots and it is hot here.
These are great, thick and fluffy when they arrive. They do wear down and get matted after being worn for a while, but I use small brush to fluff/comb the fur up, keeps them in great shape (if you don't mind doing that). The insole attached at the bottom isn't a great insole, nothing fancy, but they do add a decent amount of cushion to the slipper (I haven't tried them in my shoes cause they're to thick) and are overall pretty comfy. Lastly, my feet are perpetually cold, and the fur really helps keep them warm. When I do start to get cold again I walk around a bit and they heat up again. These were a great buy for me and I completely recommend them if you're looking for warm, thick, lightly cushioned insoles.
My husband bought a pair of Isotoner slippers in March (it’s June as I write this) that we’re comfortable on his feet until the start of this month. Now they’ve become flat and have no support. He’s uncomfortable wearing them and it’s too late to send them back. So I looked for a solution which appeared at first to only be standard shoe inserts which all needed to be cut down to his shoe size. Then I saw these. They are his size and include memory foam and shearling and just pop right into the slipper. Perfect! They were a bit snug at first but after a day of wearing he said they were incredible and his feet feel terrific and he’s very pleased with them. Even better than when he first got the slippers. We would certainly buy these again but hoping we don’t have to do so! Great purchase.
I bought these to put in my Danner hiking boots, but they were a little too thick and made the toe area feel cramped. So I put them in an old pair of L.L. Bean sheepskin slippers instead. Wow, it was like having a brand new pair of slippers. They are super thick and comfortable.