Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This insoles are crazy comfy and help me keep nice and warm feet all day, even when walking to the train station!
I chose them because a friend told me about them and because they are yellow, even when I saw the color only when I got them, they filled me up with Happiness! and then in the cold weather, they filled me up with warmth :) Cheers to a beautiful and great insoles!
Great insoles! I bought these to fit my Isotoner slippers that were so loose they wouldn't stay on my feet. These sheepskin insoles are perfect to take up the extra space and give the added bonus of a soft cozy feel. The size is also a perfect fit.
I love these Allaka Sheepskin Sport Insoles! They are extremely comfortable and do much to take away the pain I normally feel in my feet. By the end of the day I can hardly walk because of peripheral neuropathy and a once broken foot. Because of these wonderful, soft, insoles, I now can get through the day in comfort. They also have good arch support which helps my otherwise flat feet, another reason for my foot pain. I am so glad I tried these. They have lasted longer that I ever anticipated and when and if they do wear out, I plan on purchasing another pair. I wear theses to the gym to work out and complete my minimum 150 minutes of aerobic exercise per week. Thank you, thank you for offering these comfortable insoles. Great product!
Just tried these today in a pair of boots that I got about a month ago. OMG what a difference with these insoles! Prior to inserting the insoles (by the way very easy to insert and fit the boot perfectly), the boots were flat and hard. With the insoles inserted the boots have a soft warm cushion that is heaven to walk in. Absolutely love these insoles
I added these to my duck boots because the thin flannel lining in them did nothing to keep my feet warm in the cold. These work great! The only issue I've come across is that because they are so thick and fluffy, my boot is a little tight at the base of the toe. If I could remove the original insole from the boots - or if my feet weren't so fat - it wouldn't be an issue.