Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well wrapped and all in perfect condition, I recommend store
Cool lens! Even the body feels weight, you can't say it's cheap. The whole came.
Don't think about it buy it now, product and store recommended. All very well, quality and for what it costs is a good purchase, believe me. I leave some images here to show what the results of the macro lens and the other lens look like that also he's got a good visual field.
Great, just like the pictures. Besides, he promised to arrive in 10 days and arrived just in 10 days! And the box arrived intact. Another cosilla is that with the Wide Angle lens, you see the edges of the lens in the photos. But I don't care too much either. I asked for the macro target, that one works perfectly and focuses very well. I recommend it to 100%.
Fast shipping
The quality is great! Wide leaves black inserts in the corners, but I don't use it, I bought it for the macro. And the macro is super. See pictures. IPhone 11. It came very quickly, 2 weeks! Thank you seller!
Overall it came really quick and the product is great! Would recommend!
I really like this product. He was on time. The box was a bit crushed but the product was in good condition. It comes with a polyskin bag and a wipe to clean the target. I like the pictures you take. Very happy.
It came by today's standards quickly. Well hurricane. In Carton, carton in puppy package. There's also a travel bag and a lens cloth. Overall 10 balls. Seller recommend.
Good quality, fast delivery! I'm satisfied! P.S The last photo is taken with macro lens and Samsung A71.
happy with everything, very fast delivery, thank you seller
Got before the deadline. The lens is whole. Conveniently attached. Keeps well. Removes perfectly. Recommend
It's taken 2 weeks to arrive. I'm happy with the first results.
SUPER!
I bought it to take pictures in nail detail, eyelashes. It's going great!
It delivers what it promises.
Two lenses, one twists into another. According to the idea, you can get 3 effects-macro, Shirik and macroshirik. Quality is excellent. They checked the shooting of the macro-with a lens took the distance that the camera itself does not take. The body is metal, everything else is good plastic. The clamp is tough-it will not fly when shooting. The cover is better than nothing at all. We'll try. I'll add it later.
I was looking for a solution like this vor a long time,this closes the gape right between a smartphone versus a DSLR, really good quality lens for Macro pictures of small objects,and at the same time a nice full fra me fisheye lens for pictures of interieurs etc, really happy with it,especially at this affordable price. ( included samples are taken on a Motorola G8 plus) happy buyer!
Excellent product! Quite fast delivery to the Czech Republic. Photographed on iPhone XR.
it can only depend on the phone camera. I did not see any difference with mine as my phone camera is sharp