Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kit was easy to use having read the directions first. I could probably have achieved even better results repeating steps 4 and 5 a third time on my bullseye type windshield damage but it didn’t appear necessary during the resin application step at the time. Overall I’m impressed with the results and would purchase this kit again.
This was my first attempt at chip repair. Admittedly it took me a bit longer than it should have to get the technique correct, but eventually I got there. If you think that you are going to be able to make a chip disappear completely with a $10 DIY repair kit, you are delusional. It does however make the chip much less noticeable, and it filled the chip completely. I performed the repair 6 months ago on a bulls-eye/star chip , and it is still holding strong with out spreading or cracking any further. I am about to buy another kit for one of our work trucks. I would definitely recommend this kit if you are patient, can follow directions, and observe what is happening and not happening and make the necessary adjustments to get the results for which you are looking. It's definitely not rocket science, but common sense is a requirement.
I successfully repaired a small chip on my windshield with this repair kit. The instructions were easy to follow and the kit includes everything that you need. The end result was really good, as if the chip never happened. I am not sure if I had a big crack whether this product would work as good. I'd recommend it to anyone that is willing to undertake a do-it-yourself small project and can follow simple directions.
I didn't expect much for this price, but to my surprise, this actually worked quite well and was certainly the best option for the repair I wanted. See the attached images for before and after!
Great product! Fixed my star chip easily and it’s hardly noticeable. Someone one here mentioned that it now looks like a small hair is on the windshield. I would say that’s pretty accurate. Unless you look for the chip, you will never see it. I used my finger in the photo to show where it was since it was hard to find it with my camera.