Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the product. Works perfectly, recommend the store!
Flawless in every way. battery lasts for years. accurate. I have bought more than 20 of these over the years and see no reason to buy anything else. If you buy wireless, you are buying a two battery unit. these are one battery. Cateye is PERFECT.
This cyclocomputer provides all the basic data I need with high accuracy.
Christmas gift for my grandson. He was excited to receive it. He read the features list on the package and was quite impressed.
Fast shipping. Easy to setup. Big display. Haven't had the chance to use it a lot but it has all the features I want. I'm sure it will be fine.
I'm buying again because I had one and it kept perfect time for 3 years and was easy to read in extreme sunlight. I just don'thave the bike anymore. The price is a deal, I wouldn't buy another brand
Easy to mount and calibrate.
Love it I recommend the store.
Very often reset yourself, do not understand what. Either vibrations on the hole or a flash in the sun-hell will understand it works on the top three .. Took to measure the speed and compare with the indicators for GPs. Either the joint one got caught, or everyone is like that. The sensor is such, I would know before the purchase I would refuse the sensory one.
Since I bike all winter long, wnen roads are ice free, I need an all weather, all temperature device. I'm quite happy with this one.
Very accurate and easy to use
This is a simple, easy to use and install cycle computer. Setup and installation took less than 15 minutes. The display is easy to read and presents all the information needed for a good ride.
Installation on the bike was very easy.
Pleased with the bike computer. Easy setup and like the large display.
Easy to use and reset. Display is good. The accuracy of mileage is good
Takes a while to set up, easy to install. Very basic but adequate
Large display is easy to read and simple to use. I replaced the unit stolen with the same make and model.
Install everything as I said and it does not mark anything I changed battery but it still does not work
Simple....to install and use while riding... who wants more than that?
I purchased this for my 6 year old son who has become quite an avid cyclist. He is able to check his mileage without taking his eyes too far off the road/path. With just the one button, it is not difficult to operate, so he can stay focused on his pedaling. I set it up incorrectly (wrong tire size) at first and was able to correct that without losing the memory.
To me, that demonstrated incredible accuracy! If you don't need a bunch of "extras" on your speedo/odo this is the unit for you.
I really had a hard time finding a simple speedometer for my husbands mountain bike. It’s a little older bike and the magnet that u put on the tire was always too far away on the other speedometers that I tried. I’n very happy with this one and it’s easy to install. It’s not any harder than the others that are out there.
This bike computer was purchased to replace an older unit that failed. It was pretty easy to install and set up for use with the units of measure and tire size that I use.
Nice big display and yes, you can use it for mountain biking.
Cateye makes the best in the industry I have nothing to say about it.