Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have ordered quite a few of these over the years. Very good quality.
These reading glasses are a great find for a reasonable price. My review would be that they are a high quality and have heavy duty spring-loaded hinges that are not going to break at first use. I was tired of continually having to buy new glasses for reading because they were cheaply made. These are well made and come with a plastic case and cleaning cloth. They do not make a fashion statement if that is what you are looking for, but they are very functional and comfortable!
I work these glasses very hard. The springs and frame are repeatedly open/closed all day long. I hang them on my shirt. They have been dropped and kicked and still holdup. They last over six months with this punishment before trading it out with a new one. Highly recommend.
Excellent! I have purchased these glasses numerous times over the past few years and have been fully satisfied each time. These glasses are sturdy, lightweight, and most importantly to me they are crystal clear with no distortion. I’ve tried other brands and I’ve always had some level of distortion but not with any of these. I’ve purchased both the +1.25 (for computer work) and +2.5 (for reading) and have been very satisfied with both powers.
Both my mom and I use the same strength reading glasses and we are both impressed with how clear and well made these are. No wonky places where the lens is off. They are light enough and low enough that you can see over them without trying and can actually forget they are on you! Really non intrusive but right there when you need them. I like that each pair has it's own bag to store it in, but there is only one polishing rag for the three of them. It would be nice if there were one for each to be in the bag with the glasses. Not a deal breaker though.
Very happy with these reading glasses
Have only had these for about a week but the seem to be as advertised. The lenses are clear and they seem to be pretty well built though time will tell on that. But, give the price point, I'd jhave to say at this point that they offer good value.
Very accurate description and a really useful thing
Fit good, frames are good for the money. They are readers and its important to me that they are compact to fit in my pocket. They hold up well and I will buy them again when I either loose or break these.
Very clear lenses....works perfect for me.
Very good glasses. Recommend
Very good quality, with the price, you can't find it better anywhere else. I use it to play games on my laptop. I wear it very often & long hours and it does help my eyes not to get dry and tired. I recommend
These glasses make such a difference for me while looking at the computer screen. They're great! They are also lightweight but seem sturdy.
Excellent! These glasses are wonderful! They're so lightweight, that I actually looked for them on my desk a couple of times before I realized that I was wearing them. Since my job requires alot of computer work, my eyes were starting to get extremely tired, but the first day I wore these, I noticed a HUGE difference. I've been raving about how great these glasses are. I plan on ordering more and have even thought about replacing all of my readers with these.
Excellent. These are really nice workstation glasses. They, of course, far exceed all my bifocal glasses. Hint you need one magnification for reading and another for working on a computer.