Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Had a full knee replacement and needed the compression socks to prevent blood clots
Long international flights equal swollen, achy legs. Due to being crammed into planes like sardines there is no realistic way to walk around on 12 hour flights. I have no problems during my usual day but between having few healthy options for eating in airports and planes combined with hours of sitting in cramped spaces my body was paying the price. I had tried compression socks before and gave up because they were almost impossible to put on properly. These are fool proof because of the clever markings showing exactly where each part should be..heel, bottom vs top..so it fits and feels comfortable. I ordered the large/extra large when according to their chart I should have been Medium. They really help prevent swelling and pain on long flights.
These Crucial compression socks are so comfortable and helpful, hugging my calves and ankles without being a completely discouraging struggle to put on. Having had a doctor tell me to get surgical gloves to aide my donning compression socks, I was pleasantly surprised that I was able to get these over my high in step without hurting my fingers. I wear them all day long and they retain their gentle pressure without becoming obnoxious. If you wash them carefully, they don't wear out or lose their compression. This is my third pair and I will probably be purchasing more.
I love these socks. This is my second pair of compression socks from this brand. They're high quality and affordable. I am a 6.5-7 in shoes, and the "small-medium" fits perfectly.
Great quality. Long enough and nice gradual compression
Great product, great service.
I rate 4 stars for comfort because no compression sock is comfortable as far as I was concerned. I had bought some compression socks locally and they itched my legs. These socks "compressed" but, other than that, they were comfortable.
I especially like my ease in putting these socks on and taking them off.
They're for my husband he likes them.
I love the great support these compression socks offer without hurting my toes or around my knees! They are so comfortable that I keep them on even after work! I work 10 hour shifts on my feet so this is such a help as I have severe varicose veins. Planning on buying more!
Much easier to put on and remove. Comfortable fit and no rolling at top edge.
I wore these on a 25 hour flight. We had two 2 hour stops. I had no swelling in my feet and legs and the socks were comfortable the whole time. I am a senior, 5ft 1" and ordered the small.
Excellent quality, they arrived very quickly. Recommended.
I have looked for compression socks to fit over my calves and these are by far my favorite compression socks. I have lost track of how many pairs I own now, but I am for sure a repeat customer and will be getting more. I am an ER tech so I am on my feet a lot. These dramatically help the swelling that can and does occur from being on your feet all day. I love these!
I have varicose veins and these graduated socks are very comfortable. The size I bought (XXL) were long and above my knee. But I will buy them again.
Well made. Very pleased. Bought two pair. Would recommend
Excellent quality!
My mother received a prescription this time for compression socks and found these to be in that category and much less than going to medical supply store. The colors she really likes so she'll be motivated to wear them daily. I am concerned about ease to pull/put them on for her age but since they are new it takes her an understable bit longer until she gets use to it.
They were purchased for my 84 year old mother with DVT and ankle swelling. They work well. It took her a few times to master putting them on & taking them off. They do make her legs really dry, so lots of lotion.
After 3 pairs of these socks, I can confidently say these are exactly what I was looking for in a compression sock. For med school and into residency, I wanted something to help with the long days of standing in the hospital. I bought the Bombas compression socks and a few other brands, but none of them really squeezed or compressed enough to feel a difference despite being rated over 20mmHg. These were different. Takes a little skill (and sitting down) to put these on properly due to the snug compression. The material is slightly coarse but doesn't bother me at all for the job it does. I'm usually an 8.5 in women's shoes and I have muscular athletic calves. S/M fits well on me and holds everything in. Before I wore these, my calves and feet would ache at the end of the day and that was significantly improved after wearing these daily. I have 3 different colors that have held up very well over the last 2-3 years by laying out to air dry. Much cheaper than other brands and I think its a steal for what you get! Highly recommend
I ordered the socks because I was having LVT done on my legs and was told I needed to wear compression socks they worked out perfect!
Best socks ever. I’ve been so frustrated with compression socks. Tommy Copper are now just junk. I threw them all out. These fit and actually reach the knee. Love em.
Great compression socks for the price, would highly recommend.
Hard to get on and off but great for those 28 hour flights. I forgot I even had them on. I wear a size 14 man’s shoe.
Bought these because I have extremely large calves and probably more susceptible to clots on long flights. Very comfortable and you can feel the compression (nice, not uncomfortable). Roll all the way up to my knees with a little to spare. I sense they do exactly what they intend to and would buy again.