Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my 2nd pair. Great arch support
I recently developed plantar fasciitis because I have high arches and have been running more. I previously used Spenco inserts in my running shoes. The pain only got worse. I tried the Currex RunPro inserts in both my running shoes and the trainers I wear day to day. The pain is nearly all gone.
If you're suffering from lower arch nagging pain and in your heels -- these fixed it. I'd give the product 10 stars if I could!
Bought two pairs of these insoles; base on recommendation from my physical therapist. I have them in my sneakers; although I can swap them out to dress shoes. Been wearing them everyday for about three weeks. They are comfy, feel perfect, make a difference in my walking and my feet and legs feel better. I recommend these insoles. If you want to think about buying these; make sure you measure your feet; my physical therapist measured me and told me exactly which pair to buy. I have high arches; so I purchased the Currex Runpro with high arch support in a medium. I wear a size 8 running shoe; these slipped right in; I did not have to trim them at all.
Helped with my planter fasciitis!!!
These are very comfortable for running, and are easier on my sore heels.
I am very happy
Provide good support and help relieve plantar fasciitis
I am on my third pair. Replace them every 6 mos or when new shoes. I've used them for both trail and road runs. and, being a cheap son of a gun, I just swap them out between trail and road shoes. I've gone all in with inserts on all my shoes to help with some nasty PF. The comfort with these are definitely noticeable. Recommend
Seriously changed my running game. I went from regular injuries and pain when running to barely any issues. Make sure you get sized at a running store first though, you really need to make sure these are the right fit for you!
I used this product for support. I walk an average of 10,000 steps a day at work. This product offered a noticeable difference in regard to leg and knee pain, which is minimal now .
I have a very high arch and after doing a few run/walks at the gym I was having some ankle soreness. I replaced my OEM insoles with a pair of Currex high (blue) and the relief was instant. Perfect fit for my arch’s and also fit good in my Altra running shoes. The Currex really feels natural under foot and it has a heel cup that the original insole didn’t have which added some more comfort and stability to my foot and ankle.
Inserts fit well in shoe, provide great support, and last.
My 11 year old son has had terrible heel pain when running (no matter which shoes we bought) as well as pain after soccer from his cleats. Two weeks ago he ran his fastest mile in 8:32 and he was in tears and could hardly walk after his run. One week later, these came in and he immediately put them in his running shoes and asked to be timed. 6:20 mile the first time out. No heel pain after 2 miles. I immediately ordered 2 more pairs of these insoles. One for his cleats and one for his sister! He also says the arch support is just right as other runner's insoles we have tried have been too hard and/or high in the arch. Well worth the money spent!
Super comfortable. Would buy them again.
I'm an avid runner (run 5 times x day, about 5 miles each run) and I use these w/my Brooks. Swap out every 9-12 months.
I've been using these inserts for years now in my running shoes and work shoes. I'm a physical therapist so I know that proper arch support is important throughout the day when you are on your feet a lot. My feet don't feel tired at the end of my work day. When I run I am never bothered by any foot pain.
Perfect. Very comfortable.
Awesome insoles, easy install with guides for correct foot shape, and has kept my feet happy for miles and miles
I have tried many options but this is the only sole that works and lasts! Very pleased!
These are my go to inserts, Item matches description. Thank you store.
I purchased a pair of Brooks Ghost 14s and was getting horrible blisters on my inner soles with the insoles that are provided in those shoes while running. I believe I have an over pronated gait with flatter feet that was causing this. I took a chance and bought this insoles in the low version and they singlehandedly cured the blisters! Yes they're pricey but completely worth it in my opinion if you're a runner.
These are my second pair, I love them. I have plantar fasciitis and this helps. I am a daily distance walker and I put these in my tennis shoes. Adds extra cushion and support. I will definitely buy them again when my current pair wears out.
Very fast shipping product good quality Thank you
I'm very satisfied, thanks