Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are very beautiful, super recommended.
The flashlight came defective, the money is promised to return. It's been a month.
Normal flashlights, charge, Flash in different modes-which is very cool. Switch short-time pressing, on/off-long pressing. Both came discharged. Protection from water in the area of charging is flimsy, however, it is fixed by the fact that the flashlight will fit tightly to the surface of the bike when installed.
Perfect.
The lantern is cool, you hold the button and it blinks, several modes, turning off also by pressing. I'm happy.
Perfect as described arrived a bit slow because the shipment from Belgium cmq ok. Seller recommended and reliable and serious thank you very much.
Everything is cool, good luck to the producer
Good product in relation to quality and price
The store very good answered all my questions. The goods are in excellent condition. I did not regret what I bought
Very satisfied. Nice, bright, beautiful light
All Super, working model, fast delivery, you can take, I recommend the store
Likhtarik is not loaded with a rosnagge and a hook-up. Ale through the hour of the hour, I charge the entire charge. It's pratzür. For not dovedays walks. The flashlight arrived discharged and did not charge at first. But after some time, it picked up the charger and was fully charged. Now working. Suitable for short walks.
very good product, very high quality! Powerful light, ideal for a bicycle or motorcycle.
Very bright lights. Have no idea how battery capacity is big, but used already for at least 4-5 hours in strobe mode without charging
For their Grosh goods Duge yakisniy. Stop lichtar reviews, I recommend.
Very good in this price.
Muito top ..
All is fine, super, light are OK, good packing, thank you store .. All work
It's fine. Burns and blinks well. Seller Thank you! Recommend.
PERFECT
very fast delivery, good quality, like the way it flashes
Everything came whole and working, one of course discharged. The parcel was 6 days late. All right.
The baby was discharged, he's satisfied. In general, everything is good, the delivery came with a promise.
It's amazing. Three light modes.
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