Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great has a nice bright display and the tare tray easily lifts off. Its accurate for sure and easy to tare. My biggest problem is the price i literally have a pocketscale that cost literally 10 bucks and its been threw hell and still is just as accurate as this one. I will say that this one will probably last a lifetime and is still a great scale and im gonna still use it but to think its better just cause it cost more is crazy
Although I rarely send a letter of appreciation to any company, I wish to complement their outstanding professionalism and exemplary product. I have no hesitation is recommending this company to any individual or organization who is in need of these kinds of products.
The first thing you notice when receiving the scale is how well it's packaged and shipped. The scale is in a box with the appropriate foam spacers and then that box is shipped in a foam lined box. The scale is easy to set up and calibrate. The functionality is what you'd expect, it weighs stuff.
Great product that works like described.
Item as described. The quality is good. Delivered quickly. Thank you!!!
We use it in a Veterinary practice to weigh our exotic pets
It is everything that I expected in a scale to measure out what I needed.
Used for measuring out epoxy batches, counting electronic components from SMDs to transformers. Happy buyer!
Overall these scales are fairly accurate. They’re definitely easy to use and calibrate. Decent value for the money spent.
Accurate, easy to use, large display.
Product works great very fast shipping works well for pizza making definitely recommend product and seller
Good scale. Easy to calibrate and very accurate. Great buy, will recommend to others.
We needed a small scale for occasional mixing of topicals. This works great!
I love my precision scale! After going through many scales, I have finally found one I’m very happy with. In addition, this particular company has excellent customer service that values their customer base. I’ll definitely re-order from them.
Very satisfied.
Nice and works
Very easy to use, good quality and accuracy
Easy to level, calibrate and use. The price was right too. Thanks
Nice size & display, easy display
Works great for what I needed!
Excellent scales
Love it
We purchase it to weight powder colorants, it is a great option and very accurate
I had transitioned to this scale from a battery operated food scale. This is way more accurate without the fluctuations of my old scale. The old scale would actually blink back and forth bon numbers sometimes even after resting for almost a minute. This is way better for my soap making. I’m adjusting to have to use a scale that plugs in, which isn’t my favorite. I’m used to being able to easily move my scale around and not have to worry about an outlet or other parts, but I’m sure that just comes with having a much better machine. It’s lightweight and came with a weight to make sure it’s perfectly calibrated. There’s a lot more buttons than my old machine but it’s not hard to work. It’s a good scale and is definitely a stronger piece of equipment for precision than what I had before.
Needed a new pocket scale. This one has a great display, it's super easy to read. The numbers are blue which is kinda cool and they are large. The accuracy is great. I tested both using the tray and without the tray. It's accurate to the hundredth of a gram. Perfect. Comes with a small leather case, very nice, super discrete. Can easily switch between grams and ounces with the push of a button. Really pleased with this choice.