We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought one for myself and family
i have big windows. this product helps me easily to clean them
I bought one of these to clean 2nd story windows that are actually about 2-1/2 stories off the ground. One of my friends gave me a tip to buy the ones made for the thickest glass, because then you can safety-pin a rag around the cleaning surfaces - to make it easier and less expensive to change out clothes. These magnets are strong and will SNAP HARD together, so be very cautious when getting them to stick together on the window (to avoid breaking the window itself). Very good value for the money, especially since I can use my own rags.
These take a bit to figure out, but once I did it was all smooth sailing. It helps to spray the windows with water before attempting to wash, and don't do it on a really sunny day. We live near the coast, and often have salt on our second story windows. I can't imagine paying a window washer hundreds of dollars only to have the windows filthy again in a week. I can now have clean windows whenever i want!
This works so well. My house is 10 ft off the ground and in the swamp... lots of pollen and grim. I have not been able to truly clean my windows in a long time. A little Windex on the pads and clean windows!!! DO NOT YOUR FINGERS BETWEEN THE PADS!!! very strong magnets
CHANGED MY LIFE. This is the perfect tool for window cleaning if you can’t open your windows to the inside. It really cleans very well and the magnet was perfect for my double wall windows.
If you have a window that cannot be reached from the outside you are going to need something like this. You can clean the outside of unreachable windows. Strong magnet, cleaning windows easily. Overall, pretty pleased with this.
My windows have never been so clean so easily. The magnet is strong enough and does the job very well. I am completely satisfied!
Worked wonderfully on double pane windows. The sponge and wiper work great: it soaks more water than I expected, which meant I could clean in fewer passes.
Works on my triple pane window
I have windows on the second and third floor where there is an arbor on the ground floor under them.... so I can not reach them buy ladder. Honestly would not climb up to the third story window on a ladder even if I could. Quote for professional window cleaning for house $450.0. But it’s just those four windows I could not reach. Started looking on line. Found this product. Decided to try it. There is a short learning curve for the angels and the tension but it did a great job. Even the corners! My windows are double pane windows and it worked. Leash/ safety string worked great, once I got the tension down it never fell off. I love this! Will use it for many years to come.
I live in a high rise building that does not clean windows and I have large, inaccessible, double pane windows. This product is a godsend. It takes practice, but it does a job that was otherwise impossible. The pads are sturdy and washable. The magnetic ratchet system is very clever. Overall build quality is good. I suspect the 1 star reviews couldn't be bothered to figure how it works.
cleaned 25 windows and 3 large glass slide doors, all double glass, never seen them this clear in a minimal time and way less effort. i am totally satisfied with this product.
works fine , you just need a little time to get used to it
Happy with it’s results, use it in a high rise condominium glass windows. Especially important to have the cord fixed to the free wrist. Once in a while you miss the magnet properties if you are going too fast.
This is perfect! I was looking for a way to wash the opposite side of my upstairs windows and then stumbled upon this handy gadget. It’s pretty sturdy the magnet works pretty decent thru the glass and it’s a time saver especially for my sliding glass doors. It eliminated having to do both sides of one door. I’d be great if it was a bit bigger yet it does the trick for sure
I loove this glass cleaner for my high windows! this is very useful thanks to its very strong magnet so I can clean the windows from inside and outside at the same time! the handle is simple to hold and it comes with a security strin as well! I also love the design and the tan colour! really convenient!
Window cleaner was excellent because it had five different settings so that my double pane windows could be cleaned quite effectively. A lot of these window cleaners don’t seem to have any adjustability. This one had five different settings and with my 11/16 inch thick Pella windows it worked wonderfully. Sticky enough but if it did not have this kind of adjustment it would not have worked on my double pane windows so well. I am extremely pleased with this product and it did in fact exceed my expectations.
I wanted to buy this glass cleaner for a long time, but I always thought it was too expensive. Suddenly I saw a very cheap price here. It was much cheaper than what I saw in the mall before. I bought it and tried it. It really works and saves time and effort. Good
Wasn't sure how this would go, we have some double glazed and some single, two story house. I didn't want to by 2 so I got this adjustable one. Pads wash out well, took awhile to do as the pads needed to be cleaned often, but it cleaned fantastically. Just DO NOT catch your finger between the plates accidently.
Speechless! I was actually in shock at how well this item worked! I live in NYC on the 6th floor so can't clean the outside of my windows. not being able to see through them was driving me crazy. In almost no time at all, i was able to get the hang of using this item. My windows are spotless and I couldn't recommend this enough! The only thing that you have to be careful of is how strong the magnets are, you need to keep them far away from each other or they will slam together and you could hurt yourself. Mine connected without the plastic divider and I need my much stronger boyfriend to pull them apart. Other than that - truly a fantastic life changing product!
So happy!! My windows only open up about 4in (& I have short arms) so I wasn’t able to clean the outside prior to this purchase. As long as you buy correct strength you won’t regret it!! Most negative reviews are bc they purchased incorrect strength, thats consumer problem not the product! I myself don’t know the thickness of my windows so the magnetic strength isn’t as strong as it is with the plastic it comes with but its enough to not separate on its own. My only hope is that finding replacement parts won’t be difficult.
This product is a genius especially when we can’t get anyone to clean our windows! It’s easy to use but just be very careful to not let each side be close to each other unless you have something non-magnetic in the middle! Otherwise your hand will be trapped in between and these are really powerful magnets... recommend for the value comparing to other similar products!
This is such an awesome product, I've never been able to clean the outside of my upper floor apartment and it always kind of bothered me. So I figured it wouldn't hurt to try this cleaning tool, and my windows look soo much better. It takes a little practice but it definitely works like its supposed to
Works great! Easy to use once you get the hang of it! Info for replacement squeegees and cleaning pads should be available with the instructions