Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I highly recommend this sleeve if you’re experiencing pain and want to remain active. I was really surprised at the comfort, not only of the sleeve but the lack of pain I experienced. I’m placing an order for another, for my other knee!
I am absolutely amazed at the difference the sleeves have made in my comfort and mobility. I have severe arthritis, multiple tears in both meniscus, synovitis, and frequent bleeding in the knee joints and surrounding tissues. Constant pain and swelling in both knees has kept me in a wheelchair for the last 6 years since I am not a candidate for surgery. Recently a brace fabricator tried to make custom braces but each product has been unsatisfactory. I was not hopeful that there would be any product that would help me. But I was wrong! When I first put the Athledic sleeves on, the compression was comforting and provided a sense of security. The ability to adjust the placement and tension of both straps provided superior support and customization. It took a few hours but the pain level was decreased in each knee by at least half of what it had been. After a couple of days of wearing the sleeves I couldn't believe how much the swelling had decreased. I have been able to stand and actually walk short distances. The sleeves prevented the hyperextension in one knee that has been a persistent problem. I now have hope and a reason to believe that the compression, support, and adjustibility of the sleeves will produce even greater results in my comfort and mobility. Every similar product in the past has slipped out of place, lost elasticiy, and failed to produce results. Just the opposite with the Athledic sleeves so far. I have no words to describe the difference the sleeves have made in my comfort and quality of life each day, and expect even greater results with time.
I've been searching a long time for knee compression sleeve that does not slide down. As an avid cyclist, I've finally found the perfect product, not only for my arthritic pain, but the fact that I don't have to stop every 5 minutes and pull the sleeve up. You can tell that the company totally understands the needs of the customer, as they say, they are all worn out athletes. The company is amazing, they worked with me to get the sizing just perfect. Also, the straps are really what complete this product. You can really customize how the strap wraps around the kneecap and apply the perfect amount of pressure where you want it. Thank you Athledtic, you have earned a customer for life.
This was purchased for my wife who is having knee issues due to Working in High Heels. This product arrived quickly, quality stitching and fabric, light weigh yet provides great support and stability. Company is responsive and due to a change of size needed to work better for my wife the company responded quickly and in a caring manner through e-mails and a phone contact. As a person with medical training and experience I highly recommend this support.