Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He's pretty firm, great material is my iPad 11 'looked great on him
Super-Duper holder. Super fast shipping. Everything is super. I recommend the store very much!
Very good product. I loved it.
Very good quality, the product is very good I recommend
No more phone lost under papers on my desktop or knocked on the floor: this stand keeps it visible, secure and easy to reach.
Great product for the price for Esen to install news, I love this for remote work meetings and for watching fitness videos.
A simple, basic universal stand. Thank you!
I love this, it is very sturdy.
Excellent Product, good quality, good Mount, can be adjusted, soft tablet pads, fast delivery. Recommend
Super quality and excellent finishing. Much better than I thought. Very fast shipping and delivery.
Very well done. High quality and heavy, will not fall
Great quality, as advertised
I'm using a tablet as a digital photo frame. I have it on my kitchen countertop. I looked extensively for an actual picture frame that I could insert a tablet into, but couldn't find anything, so as a second choice I decided to get a tablet stand. After searching through a number of them, I selected this one and am very happy with it. It's black, which blends in with the black tablet. It has a very small, unobtrusive ledge on which the tablet rests. And there's no branding on it. It holds my 9.5" x 6" tablet perfectly in horizontal/landscape orientation. It also works well with an older, larger iPad. The angle is easily adjustable. And the price is great. I'm going to buy more of these. Also, if anyone's interested, I'm using the Fotoo app on Android for my photo slideshow; it has a great set of features.
Sturdiness seems good. My son has used it every day for a couple months now. It is holding up. The price is worth the stand.
Good, quality and functionality as described. Solider hold even for the 9 "tablet.
This product is very Solid and Super Quality. Delivery was Fastest I've ever received from China to UK. I'm very Satisfied and I recommend everyone to Buy from this Seller.
Very elegant and hard
I really like that it holds my phone vertically or horizontally and I doesn’t tip over. I also like that it looks cool on my desk with my other electronics. Everything I need to is at my fingertips! I strongly recommend this product.
Very good support!
Very happy with this product. It’s very sturdy and strong. I love the different adjustment it has because I can use it to do videos and take pictures at the right angle.
Got this to replace a folding version that is a pain to use. This one tucks out of the way nicely when not in use and it is very functional - allowing for the charging cord to be in place for use.
It's great, I'm very happy, super quality. I recommend it.
I use this when I'm cooking and want a recipe that is on my phone. It's much easier to see it when I don't have to pick up the phone from the countertop each time I need to see the recipe. I also like that there is a slot at the bottom for the charger cord.
I will give her this gift for Christmas so I don't know exactly if she will love it, but I think so.
Wonderful product.