Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got this drone for my 8YO. He was rocky at the start but very quickly mastered it. He’s even better than me and flies it all over the house. I would recommend not taking it outside as it is a learner drone. It come with 3 batteries and a 2 way charger so you can keep having endless fun. Battery life is approximately 15 minutes. I would highly recommend tangos product for beginners and children. 5/5
My daughter loves to fly this drone and hit the special trick button to make it flip any direction she chooses! Great customer support!
I purchased this for my husband and he has had fun flying indoors. Beginners do need to read the instructions carefully and proceed slowly. My dog enjoys it also. She likes to follow it around and bark.
My son has had this drone for a year and it’s still working great. He says it drifts a little but everything else functions like new. I’m impressed with how well it held up. We’ve also taken it outside on none windy days and it’s great to fly around. It’s a great beginners drone!
This helicopter is very good.
I highly recommend this for kids, adults, beginners and experienced flyers as well! It is great fun! :)
I highly recommend them and would gladly buy from them again.
Easy to fly, pretty stable if calibrated correctly. Had a problem with drone after a few flights, contacted customer support and they resolved to problem within a day. Great support!
I wanted to get him a first time drone so he could get the hang of flying one. This thing is so much fun. It's small enough you can play in the house. Love it!
My grandson loved this Christmas gift although he needed help of course since he's only 6. But boy did his eyes light up when his grandfather launched the drone! Only problem was that after he took it home I don't know if he was too hard on it (his parents said they supervised) but in a couple of days the thing stopped working. Long story short, I contacted the mfger who was very helpful and receptive to replacing it.
This is a very fun toy for kids, my son enjoys this very much, can't stop playing with it. My first order had some issues and the service I received from Holystone was the best that I received. I can't be happier with this purchase!
This worked well for about a month and then got too hot, wouldn't hover and was out of control (not responding to remote). The company offered to replace it so we are extremely happy!