Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping product good quality Thank you
I'm very satisfied, thanks
I wear them all the time now. I'm an ex-runner doomed to the elliptical trainer and long walks. My feets won't fail me now.
Super comfortable!!
This is the best insole to support overpronation in runners. It helps fill in the extra space in my running shoes since I have narrow heels. I'm on my second pair and these are a must to wear with my running shoes
These helped with what I think was plantar fasciitis. The foot store I got the last pair about 2-3months ago says they would last a year. They started squeaking a week ago and my foot was hurting more. I got these replacements from Amazon a couple days ago and my foot feels better. I was limping at the beginning of the summer and bought like 5 different types of insoles but none of them helped like this one so I recommend it if you can’t walk without limping in pain from plantar fasciitis symptoms.
I have used these over the years.
First I got the wrong type of arch support and they replaced it no problem with what I needed. These insoles are doing a great job so far. Pain in feet has gone down. Have bad plantar fasciitis in one foot. And it’s much better now. I was getting quoted 500 bucks for custom insoles and I feel these do just as good.
I stand on concrete floors all day and needed some extra support. This is my second pair of these inserts and they work great. Helps keep plantar fasciitis away.
The low profile Currex have solved my foot issues. I went to a foot doctor who sold me other insoles that actually made things worse for me. When I got my first pair of low profile Currex after a year of pain in both feet and having such a hard time walking it was a relief. It took a few months to cure my feet but boy I am thankful for Currex having the low profile. They definitely were what I needed.
After wearing the inserts for less than a week, the pain from my Plantar Fasciitis was gone completely. These inserts are great
work great if a bit expnsive. last the life of the running shoes they are in
Perfect
These fine tune athletic shoe fitting. Absolutely fixed knee, shin and foot issues with my walking shoes. You can spend all you want for shoes that fit everybody your size. These make them fit you. The end