Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to use, tight fitting wheels
A very good cutter. I'm pleased with the purchase
Delivered timely (2 days) sturdy and quality like things use to be made. VERY SATISFIED.
Works great. Cutter blades are easy to change and they are durable. Worth the money.
Thanks for the order everything came in whole. My wife liked it. We'll order more. I recommend the store and the product.
I am so excited to start using this tool!!
I used this product to make a lattice accent for a beef Wellington, worked perfectly!!!
Didn't work so well with pie dough, but with more bread-like dough it's great. Experimented a lot with this and came up with a lot of creative uses!
Quickly delivered. Perfectly packed. Good quality-i recommend! Thank you very much friend!
We make our own noodles so this is fun to make different shape and sizes. Easy to clean and durable
Takes a little practice to get the dough the correct thickness, but that is the baker not the device. Once we were successful in the correct thickness it was fun to create pastries with the roller.
Exactly what I needed. Nice substantial wooden handle with stainless disks for cutting. Well constructed. With care it will last a lifetime.
Works as described.
Excellent. For the cutter to work properly you must first roll out the dough to at least a thickness of 1/4". you also need to lift it off the board after you roll it out in a strip 2/3 the size of your pie plate, and set it on a new layer of flour to keep it from sticking to the board. Then dust the top with flour, then use the cutter. After that, spread the dough to reveal the pattern and roll it up on a rolling pin and transfer to the pie.
I read some bad reviews and I think its wonderful! At first I agreed, it was extremely hard to remove wheels. If you tilt the wheel slightly, it will pop right out. I also agreed the wheels don't always spin. They did great once I tried cutting on top of the dough. I did need to give them a quick with PAM. If food residue builds causing wheels to stop spinning, leaving the wheels in place...give them a quick wipe and you're back in business!!! This saves me so much time. I wanted one with plastic wheels to cut directly on my kitchen island and was worried this would not work. Great product for the price. Just play with it a little and you will not be disappointed.
Very Satisfied. Excellent product and delivery!
A great pastry cutter
Works great for a plastic tool. I would buy again.
Easy to use. Cuts perfect strips
Makes things so much easier
I mean it’s plastic so it would be as expected but I was very happy using it :)
I like the removable wheels to make different sizes very nice for dumplings and cream puffs anything you can imagine to make I'm sure this will make it easier
I purchased this product to use to make very small dog training treats. After rolling out the dough, I used the straight pasta cutter one way, then turned the dough 90 degrees and used the cutter again to make small squares. This worked very well, so long as I went slowly and used my other hand to keep the dough from sticking to the cutter. I look forward to using the cutter to make pasta and lattice pie crusts!
Very happy with this. Perfect for cutting in the lattice pattern into a puff pastry to put over a beef wellington.
excellent thing! Highly recommend for all the bakers!