Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I used this to make some pork chops and they are really useful. I have another one that is like a hammer based, but it doesn't really work quite as efficient as this one. This one gets the job done in less than 1 minute per pork chop. I really loved that it doesn't make as strong as a pounding noise compared to the hammer one, and it gets the meat nicely done!
I usually read reviews, and have learned how important they are, so almost didn't buy this one. Well, I love it!!!!!! I don't put it in the dishwasher, but I have no problem in washing it at all, and can't understand what these people are talking about the bacteria getting "Inside". The "nails" (they are about that size) are imbedded in the plastic handle, and they are stainless steel... can't understand how they can rust or harbor bacteria. The size of the nails surprised me. My previous tenderizer had thin, blade type piercers. I like these because they do flatten the meat, and I found I can really flatten a boneless chicken breast and a boneless loin pork chop to the point where I can roll them. That can be a negative when I want a "thick" steak, but I guess I just will save the "thick steak" times for when I have meat that doesn't need tenderizing or flavoring. I am truly happy with this tenderizer.
This one works just as well as my more expensive one and better. Easy to use and just rinse off in the sink when finished. Best used on steaks especially if marinating. Does a great job .
I love this handy little tool. Mine isn't white, it's black but that's just fine. Works like a charm and my steaks are tender and tastier than before. Who would have thought this would also improve the taste as well as texture? I would definitely buy another. Worth the price and the wait. I read the reviews so I wash mine by hand and shake out as much of the moisture as possible before I hang it on my kitchen gadget hook.
really works good easy to use and clean! i cook alot and highly recommend it to tenderize
Makes an easy job of tenderizing tough cuts of meat!