We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Timer works great and Love the color changing function. Definitely will buy more
My daughter loves her fairy lights!! And they are incredibly durable. She accidentally vacuumed quite a bit of them. I honestly thought they would be broke. But nope, she turned them on after we got them out and they still work great! Definitely worth every penny!!
My daughter loves these lights! We hung them around her room, great for decorating and as a low light to use at as a nightlight. I wasn’t sure how to hang them, so we just used clear packing tape, and it’s worked well.
The remote did not work. Lights are great though.
Many different mode to choice from, very settle. Can style these light in any way you want.
I have several strands of these on my patio and I put this newest strand across my fireplace mantle. Durable, easy to work with and very pretty.
Love these lights. Just the right amount of ambiance on my fireplace mantel. Love the remote control that allows you to change settings without having to touch the string lights!!
I bought these for the Christmas balcony display for this past holiday season. I wasn't too good at putting them up but the lights, motion and brightness was enough for me. A cool copper wire with lights is easy to maneuver, has different blink settings and includes a remote control.
I bought this for my birthday and wrapped it around my cake and decoration area. It worked out amazing . Not only does the remote work the amount of color changes you have worked great. Also I never ran out of length. I was able to decorate a whole table and then some.
My sister introduced these to me during a trip to Vegas. They just made the hotel room so appealing I had to get a strand for myself for my travels. The remote is awesome, you can choose a pattern and the brightness of the lights. Even without the remote you can turn on the strand and cycle through the programs but you won’t be able to dim or brighten the lights without it. I never used the timer feature. When fully dimmed they can be less bright than a nightlight and are perfect for some Netflix and chill.
I got these to replace a set that required batteries. I love that I can plug these into an outlet and no longer deal with fading lights due to draining batteries. The remote and timer feature is fantastic, I’ll never buy another light string that doesn’t have a remote, because these have spoiled me with the convenience of being able to adjust or override the timer quickly. These create a beautiful warm glow, not too bright, not too dim, just right (and you can adjust the brightness to your liking!)
Absolutely beautiful & love the different settings & remote control!!! Highly recommend
I used these lights for my Christmas tree and loved them! I used 3 sets for a 7.5 ft tree. Loved the different settings too!
great quality for the price
Plug it in and you're done. Remote works perfectly -- on/off and dimmer control. Battery comes installed. Keep the lights on steady glow or change to blinking.
Looks amazing in her canopies!
Perfect lights!!! Recommend
Liked the sellers response time and the product was just as described
I hung these in my "cozy room" to give it a little extra atmosphere, and they don't disappoint! The remote is super handy .. letting me choose between a dozen or so pre-programmed colors at various brightness levels, or a handful of pre-programmed motion cycles (my favorite is the one where it fades slowly from one color to the next every few seconds), and setting up a daily timer (X number of hours on, 24 minus X hours off). Pretty neat! The lights themselves are great. Dim when I need them to be and less dim when I don't.
The love the versatility I recommend it.
Easy to install and they look great.
Perfect lights for lots of holidays. Great functions and has a timer as well!
The wreath was made PERFECT with these tiny twinkle lights. ❤️The remote made things so easily accessible!
Bought them for my room about 4 years ago and I still have them to this day. The wires are thin and have started to unravel but they still shine brightly and work just as well as the day that I got them! Absolutely great deal for the price in my experience
These lights where perfect. I got them for my daughters 21st bday. I wanted to put them on the wall and hang pics on them. I only ordered one because it said 60ft. I thought it would be too short when it came in but it was more then enough. Was strong enough to hold over 30 pics as well. Made it magical for her