Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is as advertised. Excellent brightness with dimmer and I can charge my phone with it to. It is a black sunny plastic but it has a very slick shape. Perfect for my minimalistic preferences there days.
I liked the table lamp very much. Thank you.
Excellent quality
Great lamp, pretty with a bunch of nice little things :-) Good store.
It is very adaptable because it has several intensities. Very good design. The only thing that could be improved would be the pilot light; that as it is always on it gets to "overshadow" the portion of plastic that covers the pilot light.
Works great
Very high quality and functional. you won't be sorry
I am an elderly (age 73) person & I like all the levels of brightness that this desk lamp offers. It allows me to choose a level of brightness that is appropriate]ate for the task that I am about to perform.
works great, recommend!
I like lamps that swivel & tilt so I can shine the light where I need under changing conditions. I have other lamps like this one and I needed another one for a workshop. This lamp has many light modes and I can raise and lower the angle of the light and swivel sideways. I think it’s great as a task lamp. Not too long ago I did not care about usb ports but now more things are usb charged and I need ports and I need them all over the house. This lamp has one port which will be put to good use. This lamp come with the adapter to plug into the wall. It’s a great lamp!
This lamp is great! It comes with 4 light modes all of which have 5 brightness settings. It’s great for studying, taking notes, and reading/annotating. Its versatility allows it to be stowed away VERY easily, and the touch controls are very convenient. Great investment for a student!
Got this for my work-at-home office. Unit doesn't take up a lot of room on the desk, but gives great, customizable light. So far, it has been flawless. Highly recommend (I've had Tenergy's rechargeable batteries, and they are top-notch as well!).
My mother has an eye disease and this is the best light for her desk. It’s ability to move up, down, side to side placed the light exactly where she needed on her desk! It’s small, sleek and the added features are just cherries on top! Would buy again!
Very bright and the dimming feature is very nice. The adjustable arm is also a nice feature. Highly recommend.
Has all the functions of a light you need. Just wish you could change tones of lights as well as have wireless charging since the base is big.
We bought the same model for my son to go to college, and I had borrowed it. Then my daughter was looking for a light for college, and took her brother's light from me to school. Wouldn't you know it, then he asks for his light back. I just bought a new one for him (glad I could find it!) and he loves it.
Bought this as a before-bedtime light to read or work crossword puzzles. I set the color mode to "sleep" which is very warm, and turned the brightness all the way down. The adjustable arm lets me position the light arm right above the book/puzzle without blocking my vision. An added bonus is that it runs on 12V so with a separate power cable I'm able to plug it directly into a 12V cigarette lighter outlet in my camper without any hassle. Bought a second one just for the camper!
I've been using this lamp for nearly 2 months and am very pleased with this purchase.
We have one of these on both nightstands. The sleep mode allows us to not have to worry about getting up to turn off each other's light if we fall asleep reading! Excellent purchase
If your a nail tech this is the best lamp! It moves in different ways and it gets soooo bright. I love it!
I love this light! I needed a bedside table lamp. I found this. I didn't realize I would love it so much. I use it night & day. The different light levels are great. I use it on low when I wake up. Turning up a bit while getting ready. Or bright when needing to really look hard at/ for something. Oh and I have a habit of falling asleep reading..I turn on the sleep feature and it turns off by itself after I've already drifted. Good buy.
A colleague of mine is using this same light on his piano, and I liked it so much that I decided to get one for me, and for the same use. It costs much less than a dedicated piano light and does the same. It's easy to set up, the (touch-) control buttons are intuitive, and it serves its purpose perfectly. I have it only for two days but I am very happy with it.
I bought this because a friend got one and raved about it. I really like the different modes and brightness settings. I use the USB port to charge my watch. The design is modern and clean, pretty minimalistic. I'm happy with this lamp and recommend it.
I received this lamp as a gift. It gives off a significant amount of light for the size of the lamp. It eliminates the eye strain due to lack of windows and poor lighting conditions. It is easy to put together and has a small footprint.
I got one as a gift a few years ago, and I liked it. So I got one for my wife.