Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything thank you very much. The camera is very stylish cool easy to use image quality at the highest level I can advise those who want to purchase similar not doubt purchase and enjoy
At the moment very happy with the product I have carried out some small tests and at the moment very happy to use it on the bike.
Fast delivery, nice product
The purpose of the purchase is to install the camera on the RC yacht. The camera with a waterproof box in its size and functionality fully meets the requirements that I made for it! The box is excellent, the buttons and the lid do not let water pass. The quality of video for assigned purposes is excellent! Control the camera-two buttons or through the application on the smartphone. Even the monkey will quickly remember and learn. The child asks to play with the camera. I think I'll give you how I play myself)))! Seller-well done! Sent instantly.
The camera came quickly, works well, can be used in the car as a recorder, the quality is excellent.
Everything is super, the husband is happy as a child
It works perfectly, great quality.
It came quickly, I recommend the seller
The description is accurate. I'm very happy with the camera. Everything works fine. but I haven't looked at the SD card when it recorded yet. I'll try to put more feedback after I've looked at the recording. thank you dear seller
Very convenient. Very good camera, came very quickly.
The camera works. The quality is excellent.
Excellent camera, pleasant to the touch, convenient control. Came in about a week, the seller sent instantly.
Camera works properly. I did charge the battery after unboxing it and waited until full charge. The camera did get slightly warm while charging. Then I recorded video for 50 minutes and at the end, the battery was at 50% capacity according to the Sports DV app. Video quality is ok and the automatic exposure works well under very bright an low light conditions. Picture/Photo quality is definitely not great, it has lots of upscaling artifacts but I haven't tested the different resolutions yet to determine which one produces the "best" image quality.
Super fast delivery! Excellent and such a small camera. Great for the price. :)
Very beautiful
Camera arrived in Perfect condition...after a good charge camera works fine just have to take time to read very carefully the instructions
Compact and light camera. It is possible to record in 720p and 1080r (30 frames./C), as well as take a photo. There is infrared illumination for shooting at night, motion sensor. It is possible to display the image on the TV screen. The quality is great.
The camera is really small. Seller recommend.
Fast delivery solid product interesting price recommend the seller cordially
Good product, good image quality and audio.
The camera came quickly, everything works fine, thanks to the seller.
looks cool. I will try it shortly and let you know. Happy so far.
I'll recommend, great quality of the video. At first glance quite well
Excellent camera and very fast delivery. Everything works.
Fast delivered and well packaged. Thans you.