Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just got a nice piece of yooperlite (fluorescent rock) that requires a blacklight to activate. It works. Mission accomplished.
I like the size of the light for when I’m looking at jewelry and glass. Good light for your needs.
Model reviewed: UV-12. Wow. Living in an Arizona desert area you kinda accept there are scorps around, but you don't really like bunking with them. This UV flashlight is fantastic (I'd been using an old 6" battery fluorescent): I can see scorps from about 15--20' away! Evening scorp patrol now much easier.
I use this to help find mold in hvac units. Works perfectly.
I use UV-cure resins for a number of projects and consider short cure times an important asset. This high intensity light sure does the trick. It is the best light I have ever used so far, resulting in cure times of under a minute to achieve a hard finish. It is great for setting an epoxy finish on replacement fishing rod guides as well as epoxy heads for fishing flies.
Very good light. The acid test was trying it out in a darkened bathroom.
You don't have to buy a large flashlight to see the stains. In the dark, the UV light clearly shows the pee stain (cat). Just use a good carpet cat pee odor remover. Remarkably accurate.
Nice an d bright in a compact format, this flashlight hit all the high points.
Great flashlight shines white light and ultraviolet light!
This has truly come in handy to help locate pet urine whenever I shampoo our carpets. It's small enough that it fits in the plam of my hand and it's light weight the level of clarity with the brightness it's extremely helpful.
This UV flashlight was a very good buy.
I used it for mineral identification under fluorescent light. I would appreciate if the item came with instructions that listed what type and amount of battery were required as well as a receipt or bill of lading. The product arrive with nothing else in package. Thank You.
Great UV flash light. Used it to look for refrigerator leaks, and used it to cure UV glue. I recommend it
I really really love the UV LED. I have used this on three different applications so far: 1) Harden the resin on the art/jewels. Create your own beautiful jewels crystallize.2) I have used the UV flashlight to make the flourescent paintings to glow in the night or any other arts that need the black light to glow in the night. It’s beautiful. And 3) I have used the UV flashlight to help me detect leak on my car AC unit with dyes in the freon. Further than that, the customer service is most outstanding and superb!! The item was delay for some reason not of their fault but customer services reach out to me more than two or three times to check on the status on the item and offer the explanation of the delay. They did everything they can to assure me the item I bought will arrive at my door. After I have received my item(s) , customer service still check to see I am happy with the item. Wow!! Now that’s what I call REAL concern outstanding service!! I will no doubt Voucher for the company and will continue to do business with them.
Very good quality price. Quick. Recommended at 100%.