Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I was looking to buy this I hoped that someone would mention that this would fit a larger person. No one did so I took a chance and ordered one for a family member it is wonderful and adjusts easily for a bigger neck. I have ordered another one for a gift!
My co-worker loved it... She wears it around the pharmacy all day. And being a fan that is hands free, she can still perform her job in the pharmacy while she is feeling the breeze on her skin.
Quality and build is great for this fan. Battery life is still going strong after 6 months of usage. Will certainly recommend and buy again
I can’t say enough good things about this fan. First, living in TX and having the heat that we do, the fan is a must when outside working or watching your kids play sports. I love that it charges quickly and holds the charge. It has 3 settings. On high, it lasted the length of a football game without losing strength in the airflow. Super happy with this purchase and definitely recommend
This is a lifesaver for me. I do not like the heat of summer, but this helped me tolerate it better.
Great cooling fan. Absolutely essential at theme parks, sporting events and just about anytime you are outside in the Florida heat and humidity. I was concerned it would be uncomfortable to wear but that was not the case. All I noticed was the cool air!
This is the 5th and final kind I tried. The best! Ordered another because it's lightweight, cold and has great battery life
This little fan is AMAZING. It helps so much when i have a hot flash! I think this is probably the very best item i've ordered. If you suffer with hotflashes you 100% need this in your life!
I was skeptical, but living in south Florida and needing to walk every day for my health, I needed something to help me endure the high temps and humidity. Don’t get me wrong, when I wear it it doesn’t feel like I’m in air conditioning, but it does take the edge off and gets me home walking not crawling
I love my hands-free fan! It's lightweight and comfortable to wear, even in the hottest weather. I can't tell you how much of a difference it makes. I don't have to worry about constantly holding a fan or feeling uncomfortable and sweaty. Plus, it's affordable, which is excellent.
It’s not heavy or uncomfortable, the battery life is very long and it’s powerful. I love it so much I bought two. Such an amazing product and so inexpensive!
Very good fan
Very convenient, I love