Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, I'm trying it out, but it doesn't seem to take a lot of edge that we say, if you get out of a jam, that's fine.
The item arrived quickly! There are no questions about the quality. Sharpens well. Conveniently, there is a suction cup.
Nice product
Stupendous Afilador, easy use Y estupendos results.
The sharpener is just super. Very satisfied, already tried, perfectly accurate, between прочем very well holds on the surface. Recommend!! Very satisfied
I hope it comes soon
Works really well, recommended.
Nice sharpener! I liked it very much! Knives are excellent. They did not expect this result, they remove the chip. And it looks externally beautiful.
My order arrived
Very good, recommend
Sharpening normally. Attached to smooth surface normally. Seemingly flimsy.
Good handy knife sharpener should znaleść in any home corner recommend very U mniw for lodowce in under hand!!!! Recommend
Convenient little sharpener. Sharpens knives well. I'm pleased with the purchase
I received the order quickly. Tracked throughout the time. Not yet tested in action, I hope that it will be good to sharpen.
Very fast delivery, I just need to calm him down.!
Item received in perfect shipping conditions, the item faithfully matches the description made of it, I recommend the store, everything very fast, very happy with the product and thank you very much and to another.
Well solves, the mother-in-law is happy. For home, that's it.
OK
All at the level, the store recommend
Received everything ok thank you
Excellent product service and 1000% attention recommended
Good size, but impractical, the suction cup does not serve, does not draw edge, disillusioned from the product
Product as the description but of poor quality.
Ok store
It came quickly, it is sharp already the chip removes))) the suction cup keeps deliberately!