Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conform to the description. I purchased this product for so I can use my knife set for parties.
I work with a ton of knives, and the ones we have at work are not nearly as protective. So i bought this steel mesh glove! cut proof love it!
Very well I am satisfied. I have been buying and using them for one year and it been the best does far
Excellent glove for holding oysters when opening. And also for cutting large fish (salmon, oseur)
Very practical to open oysters
Bought this mainly for my kids but I also use it when cutting up whole pigs, cow, fish and goat.
My hand is the largest average, HL size is too small. This should be paid attention.
Great glove and perfect fit. Easy to grip anything with the glove on. They form perfectly to the hand like a second skin. Worked well for cutting. I could also use them to deal with broken glass.Highly recommend these!
The quality is good. Wonderful product, especially when it comes to getting a fish, like this toadfish, off the hook without getting your hands pierced!
Nice gloves. Prevents injury when shucking oysters
the product worked well for handling sharp knives, I also used it for handing power cutting tools, so far it has met my expectations.
Love this glove. I am no longer afraid to use my mandolin.
Great glove. Everything was perfect for this product. I recommend!
glove fits well, seems like good quality, will recommend. only thing is the advertisement is not too clear. to my surprise it was only one glove instead of a pair. only after looking really well i discovered that on the very bottom it said one glove only. who uses one glove only? the norm is a pair.
Very happy. I bought this as a gift, and its perfect. If you have a friend who is careless in the kitchen, this will save them lots of Band-Aids! Love it.
Great gloves. Went up one size from what was recommended for my wife's hand. Size chart recommended a "Small" glove for her...went for the "Medium" and it did great for her. Remember that there is a cloth glove that goes on first, then the stainless steel mesh glove. That's why we "up-sized" it to Medium. Very good protection!
I bought this to wear while filleting fish and, not only does it protect my hand from cuts, it really grips the slimy fish--so it's like two tools in one. I've only used it a couple of times, but I really like how it takes the worry out of flailing around with a razor sharp fillet knife. I would have bought it years ago if I knew how well it performs.
Excellent! This product will save you from slicing up your hands when you’re not paying close attention to your work. Just keep in mind that the edge of your knife will dull every time it touches this glove, so I process my fish as if I don’t have the glove on. I recommend you do the same otherwise It’ll take forever to process your meat with your dull knife.
it really works. Perfect fit, great gloves for the price. We accidentally ordered 2 sets and had to return one.