Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVE this product. It saved me about $250 and 4 hours of time. I bought something $250 off as an open box item and it was missing a zipper. The zipper had to be strong because the zip tracks did not want to stay together easily (wrapping around a roll bar). This genius product worked perfectly and the zip tracks are zipped up and have been for weeks. With the $250 I was able to save off retail price and the 4 hours I didn’t have to use removing the product and taking it to a shop or returning it, this product is my smartest buy of the year.
Very fast shipping to NZ, I would purchase again from this store.
As noted the zipper replacement actually works. Just purchased a great jacket and of course something has to ruin the purchase...The zipper would just pull apart and I suspected that the whole zipper needed replacement or return the jacket and risk the same issue again.. Well the FixnZip Instant Zipper Replacement caught my eye and I figured it could not hurt and it was the best purchase for the zipper issue. Works great, the zipper holds as expected and it was too easy to put on. Saved me much time and $$. Highly recommended.
Very good. Are very practical to use.
This is a good product. It is exactly like what the seller is advertising, the pictures are the same as the delivered product. It suited my application. This is a recommended product and seller. Thank you for the positive buying experience.
I received a beautiful purse the first of May as a gift. While on vacation I lost the zipper pull off of it. I thought it was impossible to fix. I saw a video on how to replace it, I ordered this product, received it about a half an hour ago and it's already fixed! I can't believe how easy it was to do! I have a Carhartt jacket that has been hanging in my closet for a few years and I can't wait to have the time to fix it! I just didn't think replacing zipper pulls were so easy!
I read the instructions that appear under the product listing. Very easy and saved a favorite jacket.
Worked as designed. Nice option not to have to remove entire zipper to fix a broken pull.
Great product! Easy to install, very resistant, does not escape easy, good it comes in different sizes, so you can know which one to use.
The zipper on one of my favorite coats unfortunately was experiencing teeth separation. I looked online for remedies. One of the options was to have it replaced professionally, but I'm notwilling to spend over $60 for a zipper. So I decided to try the wrench method that tightens the zipper slide that I found on youtube. This didn't work but the next suggested video was for the FixnZip. It looked like it worked fairly easily and so far this zipper slider is working and is doing a wonderful job. Installing it was super easy. You unscrew/loosen it and pop it on the side with the teeth locker. I tried separating the teeth and they held firm so I'm incredibly relieved that I don't have to replace the entire section of the teeth strip.
Was so bummed that my suitcase pull got pulled off at airport conveyor belt with only one use. Went to 6 different Aldi’s looking for same suitcase to exchange because I was unable to repair zipper. Looked up luggage repair and saw this zip n fix. Watched video and ordered immediately. Installs easily but I feel takes one person to hold two edges of zipper together and another to tighten. In 2 min had my suitcase repaired. Soooooo Happy!
I bought a nice toadrage jacket, and really liked it. The way the Velcro flap closed, ripping it open wrenched on the jacket zipper so hard, it deformed the zipper shuttle. Long story short, this baby fixed me right up. No sewing, no complications. It literally took less than 5 minutes to install (including opening the package and reading the instructions). I hope the guy that designed this is doing well, he is a genius in my eyes.
More than what I needed, but it did the trick!
Easy to install once I figured the right way to face it. I used this on a guitar gig bag with a closed-end zipper all the way around it. The original slider broke in half. It didn’t have a size indicator on it so I measured the teeth at 5.65mm across and ordered the medium. At first I was having trouble getting it to work (teeth would not mesh) but after looking at the online instructions I realized I had it turned the wrong way (screw on the inside) because the zipper makes a u-turn after the first couple of inches and what I thought was outside was actually the inside. Flipped the new slider around and now it works like a champ! They should include some steps on how to properly install the new pull string and clip but it wasn’t that hard to figure out. Note this did not require any tools or cutting of threads or sewing. My zipper had the retaining box covered with a sewn on cover on both sides but the new zipper part works without having to install it next to the box as described in the instructions.
I recommend to purchase. Thank you!
I purchased the FixnZip to avoid having to replace the whole tape. Due to the tension, it took me awhile to get it to work but finally I was successful. The video was very helpful and the zipper is very well made. I'm glad that I found this product!
Very convenient perfect to make the repair, be careful several sizes in the boxes I recommend this article
I was so sad thinking I would have to throw out my favorite jacket! Instead this zipper worked perfectly! Or so I hope for now. I was able to put it on and immediately the zipper channel stayed closed! No opening up at the bottom and having to fish my way outta my jacket. Hoping it holds up but I am very pleased and I would for sure recommend this product!
Good and useful thing, does its job well, fast delivery
Face perfect product for those who have a clasp that only the zipper has spoiled, easy to put on, ideal for those who travel to take a reservation in the backpack you never know the unforeseen events that can happen ideal.
It really works! I had all about given up on one of my favorite jackets because the zipper was not working properly. So, I bought the FixnZip with the hope that it might work. Well, it totally DID!! It was easy to install, needed minor adjustments and tightening, but it got my zipper working perfectly! This product is all that it Is cracked up to be! I’m thrilled with this purchase. Thank you so much for this product! I highly recommend it!
This actually works! I had serious doubts. In fact, I even tried to install it two times without any success. I was sure it was a gimmick. See, I recently went on a trip and the airport broke a zipper off the side of my luggage. Now, luggage isn’t cheap and I happened to really like this piece. It did have a warranty but it only covered manufacturer defects. And I really didn’t want to bother with forms from the airport for a broken-off zipper. I went on YouTube and watched the video about how to install the zipper. I’d been trying to start it at the wrong end. Once I started it properly it worked perfectly. I’m so very thrilled. You’d never know the zipper wasn’t the original. It’s high quality parts and I trust that it will keep working.
The FixnZip slid right onto my tent’s fly zipper. The original zipper has been replaced by the manufacturer once before, but I had to wait weeks before getting my tent back . When the fly’s zipper disengaged again (not my rough handling, but due to very strong winds carrying very fine red dirt) I couldn’t bare to think of sending it back. FixnZip came to my rescue. I attached a pull to the zipper so I can zip it carefully and ,just in case it falls off the teeth, I can easily find it. Thank you, FixnZip!
Works well,.. 3 different sizes
I used the FixnZip to repair a pair of hunting pants. It took only a few minutes to read the instructions (what a concept!) and install the FixnZip on the pants. Good as new! Best part... no need to take it to a tailor for repair or ask my wife to fix it...I did it myself!!