Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend to purchase. Thank you!
More than what I needed, but it did the trick!
Easy to install once I figured the right way to face it. I used this on a guitar gig bag with a closed-end zipper all the way around it. The original slider broke in half. It didn’t have a size indicator on it so I measured the teeth at 5.65mm across and ordered the medium. At first I was having trouble getting it to work (teeth would not mesh) but after looking at the online instructions I realized I had it turned the wrong way (screw on the inside) because the zipper makes a u-turn after the first couple of inches and what I thought was outside was actually the inside. Flipped the new slider around and now it works like a champ! They should include some steps on how to properly install the new pull string and clip but it wasn’t that hard to figure out. Note this did not require any tools or cutting of threads or sewing. My zipper had the retaining box covered with a sewn on cover on both sides but the new zipper part works without having to install it next to the box as described in the instructions.
Was so bummed that my suitcase pull got pulled off at airport conveyor belt with only one use. Went to 6 different Aldi’s looking for same suitcase to exchange because I was unable to repair zipper. Looked up luggage repair and saw this zip n fix. Watched video and ordered immediately. Installs easily but I feel takes one person to hold two edges of zipper together and another to tighten. In 2 min had my suitcase repaired. Soooooo Happy!
I purchased the FixnZip to avoid having to replace the whole tape. Due to the tension, it took me awhile to get it to work but finally I was successful. The video was very helpful and the zipper is very well made. I'm glad that I found this product!
I bought a nice toadrage jacket, and really liked it. The way the Velcro flap closed, ripping it open wrenched on the jacket zipper so hard, it deformed the zipper shuttle. Long story short, this baby fixed me right up. No sewing, no complications. It literally took less than 5 minutes to install (including opening the package and reading the instructions). I hope the guy that designed this is doing well, he is a genius in my eyes.
I was so sad thinking I would have to throw out my favorite jacket! Instead this zipper worked perfectly! Or so I hope for now. I was able to put it on and immediately the zipper channel stayed closed! No opening up at the bottom and having to fish my way outta my jacket. Hoping it holds up but I am very pleased and I would for sure recommend this product!
Very convenient perfect to make the repair, be careful several sizes in the boxes I recommend this article
Good and useful thing, does its job well, fast delivery
Face perfect product for those who have a clasp that only the zipper has spoiled, easy to put on, ideal for those who travel to take a reservation in the backpack you never know the unforeseen events that can happen ideal.