Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent replacement for broken zipper box (the place on the zipper slide side where the pin at the bottom of the zipper on the other side fits into). I was told that the whole zipper would have to be replaced because the zipper box broke off during a wash cycle. Fortunately I found FixnZip. Placing the FixnZip above the zipper slide resulted in fixing my winter jacket into having a double zipper which did not require the zipper box. I had problems at first because I hadn't tightened the FixnZip enough. I looked at the manufacturers website and followed their instructions, and everything is working great. I highly recommend this when you have a broken/missing zipper box, it sure beats replacing the whole zipper!
The product reviews were all over the board. I took a chance and if it perfectly. My zipper is a medium size zipper I wouldn’t say it’s too small or too large. So I got the medium and it fit wonderfully. Installed in less than a minute and I followed the instructions. It didn’t seem to be working at first but I moved it all the way back to the beginning of the zipper and moved it forward and backwards to the beginning of the zipper again and then forwards. And then it finally worked about the third time. The instructions warned that you might have to do this. Mine came with a little tiny zipper pole also, instead of just a key ring. I mean it also came with the key ring, don’t get me wrong
Great zipper replacement! I had a favorite zip up sweatshirt but the zipper part broke. Was dreading to attempt sewing in a new zipper and then I saw Fixnzip. The price was cheaper than the zipper I was looking at. So I thought I’d give it a try. My son put it in and he said it went on pretty easy. (You attach the bottom of zipper to the top with a screw type feature.) Then I tried it out the zipper and it worked great! I had my favorite sweatshirt back!
I highly recommend this product!
The zipper on the front flap of our tent broke. The cheap pot metal just decided to break in half one day rendering the flap useless. Rather than scrap the tent, tried FixnZip. 5-star for the installation, although I'll admit getting the two pieces of zipper track to line up was a challenge. That's not a fault of the FixnZip, but of the tent design. But once mounted it easily tracks up/dwn. I only gave 3-star for Sturdy'ness though because of the design, it periodically slips off track. Not a big deal, can basically reinstall it to line it up again. Just a little annoying that have to do that in teh first place. But only happens like less than 10% of the time zipper is in use.
Saved me $100. I purchased a rattan outdoor chair set from Salvation Army. I washed the cushion covers, and when I went to pull the zipper for the seat cushion, it busted. After researching online for how I could fix it, I found this product. It arrived, and after following the instructions I was able to replace the broken 3F zipper pull and rezip the cushion. I suggest watching the youtube video as there are small little tricks to increase your level of success. I do not plan on unzipping this frequently as it is a cushion cover zipper, but if it breaks I will update my review. For what its worth, it saved me needing to pay for a custom cushion cover and or buying a sewing machine to fix the zipper.
Fast delivery, good seller, I recommend. Fast delivery, good seller, recommended
Came in handy...I needed a zipper replacement for a jacket & these were perfect! Thank you!
Excellent product and service thank you.
Good quality, fast delivery Recommend
I ordered the large zipper and the medium zipper at the same time, using prime shipping on a Wed afternoon because I was not sure which one I needed for my pop-up camper and we were leaving early Sat. morning. The medium zipper arrived Friday as promised but the large zipper did not arrive until Monday. Fortunately for me, the medium zipper worked on my pop-up camper zipper. It did not take very long to get it to work either! Great product!
The zipper on one of my favorite leather jackets would not close (separated when the slider was pulled up. I tried many times to squeeze it with a pliers but that only lasted a few days. So I installed the FixnZip and voila - the zipper is like new. It is super easy to install (if you can turn a knob!). The only unknown is how long it will last, but I am confident that it will because if it loosens up and the zipper fails again, you just have to tighten the knob again and it should work. it is definitely worth a shot!
I bought this to fix a zipper on my golf bag. Went with the recommendation and bought a medium. All I can say is it took me longer to watch the video on YouTube than it took to fix the zipper. I am not lying when I say it took less than a minute. The teeth on the golf bag are plastic and this works like a charm. I thought I was going to have to take my bag to a luggage repair shop, This saved me a lot of time, hassle and money. Superfast shipping too. I ordered it on a Tuesday evening and it was delivered on Wednesday afternoon. I have a few more zipper to fix and will be buying more of these.
Seem good quality. Everything ok.
It's all great. I advise everyone.
Excellent Product...
Coats FixnZip zipper repair kit really works. I have a 20+yr. old quilted coat, and about a month or so ago the zipper slider finally went south. Since I was not about to pay over $60.00 to replace the entire zipper I started looking around on the net and came upon FiznZip right on Amazon. The price was very reasonable, and I ordered the medium size. I was a little difficult for my arthritic fingers. However I persevered. Surprise !! Surprise !! It actually worked. I do have to pull it up slowly as, after all this is an old coat. Thanks for giving a loved coat at least a few more years.
Very fast shipping to NZ, I would purchase again from this store.
I LOVE this product. It saved me about $250 and 4 hours of time. I bought something $250 off as an open box item and it was missing a zipper. The zipper had to be strong because the zip tracks did not want to stay together easily (wrapping around a roll bar). This genius product worked perfectly and the zip tracks are zipped up and have been for weeks. With the $250 I was able to save off retail price and the 4 hours I didn’t have to use removing the product and taking it to a shop or returning it, this product is my smartest buy of the year.
This is a good product. It is exactly like what the seller is advertising, the pictures are the same as the delivered product. It suited my application. This is a recommended product and seller. Thank you for the positive buying experience.
As noted the zipper replacement actually works. Just purchased a great jacket and of course something has to ruin the purchase...The zipper would just pull apart and I suspected that the whole zipper needed replacement or return the jacket and risk the same issue again.. Well the FixnZip Instant Zipper Replacement caught my eye and I figured it could not hurt and it was the best purchase for the zipper issue. Works great, the zipper holds as expected and it was too easy to put on. Saved me much time and $$. Highly recommended.
Very good. Are very practical to use.
Worked as designed. Nice option not to have to remove entire zipper to fix a broken pull.
I read the instructions that appear under the product listing. Very easy and saved a favorite jacket.
I received a beautiful purse the first of May as a gift. While on vacation I lost the zipper pull off of it. I thought it was impossible to fix. I saw a video on how to replace it, I ordered this product, received it about a half an hour ago and it's already fixed! I can't believe how easy it was to do! I have a Carhartt jacket that has been hanging in my closet for a few years and I can't wait to have the time to fix it! I just didn't think replacing zipper pulls were so easy!