Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It really works.
Just the right size. Compact and light weight. Fits well in a backpack. Great for the trail.
Perfect stove kit. Packs down great. Weighs little to nothing if your into that. The quality material of each item far passes others, you get what you pay for.
This stove is tiny and works great. Heats up very quickly.
We were interested in downsizing our stove. We have been transitioning from large group backpacking trips (8-20) requiring larger cookpots and stove to smaller group trips (2-4). This setup is perfect for our needs now. Lighter weight, smaller footprint in the pack, and a breeze to use.
This is a lightweight backpacking stove that is strong and functional. The burner didn’t work right at first, but the manufacturer replaced it immediately. I appreciate the fair price, the solid workmanship, and most of all, the great service.
Works as advertised
Excellent quality. Very small-what you need! I am happy!
Excellent
very good
Bought for my wife she's a hiking guide. Works great easy set up and take down. Would recommend to others.
Decent heat output even in light wind. Heated water to boil quickly. Bought as a winter hiking emergency stove and quite happy with weight and how complete the kit is.
Compact and light, durable and efficient . MSR got it right on this little set.
Pretty impressed so far. I bought this to fill the gap between the Jetboil Flash and the full size liquid fuel camp stove. It is working out marvelously. For solo camping, or even just day trips, the stove/cook set is hard to beat for pack weight and compact size. The simmer control feature puts it into the whole next level of versatility as a serious, extended trip, camp cooking stove. It’s not quite as fast or efficient for small volume water boiling as the Jetboil, but I’ll make that trade in a heartbeat for the luxury and versatility of the temperature control valve, and the ability to use with any pot or pan. The little pot/cup is decent quality, hard anodized aluminum, and the silicone handle/ring is a nice feature for handling when hot. The included pot handler is minimalist, but actually works well. Just remember to remove the plastic cup/bowl off the bottom of the pot before cooking with it! I forgot and melted mine on the second trip.
My daughter loved it