We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wasn't sure about ordering this device, it looked a awkward but glad I did. Solar lighter arrived in good cardboard packaging, easy instructions and folds away to slender size. Very nice !
works as intended, perfectly usable. good to use.
Works very well on a sunny day. If you blow smoke across the mirror you can clearly see the focus point. I use this as an option for fire starting in scouts.
Yes they are plastic but do they ignite cotton, char cloth, and find steel wool yes! Is it another way to light a fire yes . Does it take practice and a completely sunny day yes! For the price this is unbeatable!
works every time as long as you have at least a little sun! perfect for camping!
Arrived as described. Fast shipping. Very pleased with the solar lighter.
Great for my son to take on boy scout campouts. Works great.
The product If feather light and is strong sun will light a piece of charcoal in seconds. That lit charcoal in tinder can make a fire is seconds with very minimal effort. It is fragile and needs to protected and a good understanding of Bush craft is needed to use effectively.
All the bad reviews here, are just not doing it right. Look up a few YouTube videos, on how to use! Works great. I have a few different brands. This does take some patience and learning.
Emergency nothing, I use this little beauty in my everyday life. Great when I am in wind or on my boat. I keep one in my tackle box! The average person looks at it as if it were magic rather than science.
Love this lighter. Of course, it has to be sunny outside. But it works just fine as advertised.
Excellent. Tried it when I got it. Worked great. In no time at all I was smoking a lot one. Want to get more of them
Amazingly, this item was shipped directly to me from China, in small quantities. And still it is the lowest price product of its kind I have found. Yes, you can use it for lighting cigarettes, but quit smoking! I bought these to demonstrate the power of the sun to cook food and boil water without using any fuel! My charity distributes solar cookers to poor people in sunny countries so that they don't have to cook indoors using firewood. This little low-cost device can be shipped with the solar cookers to convince them that it isn't magic, it really works! Note: the mirror is not of optical quality but it does not need to be for this application. Place a small piece of wood, paper or (best) charcoal at the focus and it will begin to burn in a few seconds. Yes, like any flame it will blow out if there is a strong wind. And you might want to wear sunglasses to reduce the brightness of the focal point light. With care this product should last for years.
Goods match the description. The product is miniature, comfortable, made neatly, well packaged. The device for obtaining fire from the sun, a bowl of plastic, the surface is polished well, in a bright sun it lights up in 5-10 seconds. An excellent option for outdoor activities, camping, fishing, tourism, travel, etc. I recommend! Thank you.