Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality charger, I have ordered so far 2. Tested both works well.
Saves me having to use the generator to power up my laptop and phone constantly, definitely a money saver in the long run for us off gridders without a full solar set up.
Was not expecting this to actually be worth its weight on a bike trip. Works great
it works.
Nice to have when the sun is shining! Works pretty good!
I think it’s a pretty good solar panel,if you know the above and understand how to use it.Be safe outdoors!
Well packed, this have to say! The product surprised me very well, very well built, finished and we will see if meets indeed the proposal.
This is an amazing unit! Long lasting charge. I do a lot of night art shows and it lights up my booth!
The solar panels charged my phone at super fast rate. Was not expecting that. I used the box as my power source when camping for three nights. The box itself powered my trailer and a family's tent. We had an extension cord running from my trailer to their tent. It powered their USB lightbulb, three phones, and a laser pointer all three nights and only went down one bar. One of the nights the lights on the box had been turned on all night accidentally, so honestly I think that rand down the power more than the phones did. Highly recommend.
I do a lot of camping and need to recharge a couple of power banks throughout the day for my tent fan and phone. It’s never failed me.For the solar panel.
Qualities:✅Ultra compact rangé✅Delivered with some shoes to hang it anywhere✅Fast Charge if good weather is present
Okay, this is a 10w portable solar panel, which could be used for charging small solar generators, as well as USB devices like phones and tablets.
Even without full sun it was happily charging my phone. Coupled with a small power bank I can be completely self sufficient power wise whilst camping. It fits easily in the laptop section of my backpack when folded and can easily be hung from a tree or a tent when camping.
Seven days on the trail, kept my phone and several others topped up.
Great product, easy to use, charges devices quicker than expected
Super
Worked like a charm
very good store!
so shipping, works.
Very good, it lacks user manual
I primarily purchased the solar panel for hiking trips, something that is compact and lighter weight than others on the market.The charging is fast, and suffices for the reason of the purchase.
This charger works great in full sunlight & even charges on overcast days. Folds up pretty compact. Not a big fan of the velcro but hardly a dealbreaker. Overall I am very happy with this.
Beautiful product with use, I didn't expect it to come so quickly.
Same as the description now it is necessary to prove it I arrived earlier than I expected so everything is fine
Good store, charger works well and arrived fast.