Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product
Very satisfied with the purchase, product is the same description arrived in perfect condition and fulfills the specified functions
Very good quality and the sensor works very well for on and off
The flashlight is excellent, it sits comfortably on the head. On the first photo there is a general light, on the second side, up to the House meters 50. I'm happy with the purchase, I recommend the store!
It's crazy, it's a great hit!!!
Sletlenny yak in the inventory, packed with it. Two stores
Very powerful.
It's okay
Here's great. As described.
The sensor works well, it does not interfere with the head, it shines normally
Fast delivery, top
A lot of Wie thanks!
Very good. I liked it very much. Brightens quite recommend to everyone.
works good
Really good product, delivered fast.
Excellent purchase, comfortable, easy to use and only 10 days to arrive.
Very accurate, very nice very useful
Received in 11 days despite the holidays. Works very well at the moment. Unlike the video I did not find a way to turn on the three LEDs at the same time. I am not sure that the lighting on the temple brings something more than the front lighting. Perhaps in terms of shadow carried in one or the other use. So the purchase of the one or two LED version may be sufficient. The control by simple hand gesture is very convenient when you have dirty hands and you want to save the battery.
Very good store!...
Well received and works
Recommend, very top product, arrived fast
Everything as stated, but delivered a month earlier, which was pleasantly surprised, the quality is good by eye and by touch, the light bulbs are on, the sensors work, I don't know how the battery holds yet... In general, everything is good...
Very convenient. Cool lantern. Bright light. I recommend to everyone.
All right
Items well received and in working order. Thanks.