Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice quality, on time delivery 5 stars trust worthy store
Great everything is as in the description. I recommend the store.
Getting this was a great buy!
I did not notice any loss of air over the 2 nights in near freezing temperatures. When it came time to go, I just popped the deflate valve and it was mostly flat in seconds. Leave the valve open when folding/rolling up to release the last little bit of air and it takes no time, and very little effort, to get it back into it's little sack.
I'm 5'11", 240 lbs and always hated air mattresses. I'm a side sleeper who hates "bottoming out" everytime I move. After getting back into car camping I started backpacking again. Giant 6" thick mattresses (which always sank over night and would "bottom out") had me doubt I could find a viable lightweight option. I was wrong.
This was amazing on a backpacking trip. I would say to definitely get a battery pump. It took me 3 try’s to blow it up the full capacity. I don’t normally sleep in the woods, but I was able to get 6 hours of sleep. Easy to fall back asleep, no matter the temp. I did use a liner underneath to help r rating
This pad provides a big upgrade from standard backpacking pads when it comes to getting good sleep on the trail. It's worth carrying a little extra weight and some huffing and puffing to inflate for the comfort it provides. After 5 nights in the woods with this thing, my waking up with back pain in the middle of the night appears to be a thing of the past!
Feels really comfortable, haven't gone camping with it yet but will update when I do. As of now I'm very happy with the purchase.
This is a great light-weight, reasonably priced sleeping pad!! I needed something to use for tent camping as my hip is bad. This has far exceeded my expectations. The length is more than adequate though the width seems narrow. Given the width, it did not affect my sleep at all. I have a sleep app that monitors my sleep, and my sleep with this pad was actually better than my sleep with my bed mattress. It is sturdy yet light and my only complaint is it takes quite a few breaths to inflate, which to me is not a problem given the comfort it provides. It deflates easily and can be rolled right back into the bag, which is supplied with very little effort. I definitely would recommend this sleep pad!!!
Liked it enough I bought a 2nd one for my son.
5 stars taking the price into consideration. I like it enough that if there was a wide insulated version, I’d buy it in a heartbeat.
Used this on a 7 day trek. Was very comfortable. The width was perfect. Used with the bag inflator it took only 3 minutes to fill.
I was skeptical when I saw pictures of people using bulky pumps to inflate it. However this product really is amazing. You do not feel like you are on the ground at all! It's good insulation, durable (my dogs walked all over it), and compact and light! Literally only complaint is that the bags could be slightly bigger to accommodate easier repackage, but even that said they are "standard" tightness compared to most camping gear.
Just finished a 4 day backpack hike and I was pleased with how little it can pack up and thought it was big enough for me as a side sleeper to fit on. I’m 6’3 and it was long enough as well
I'm 265lbs and I was afraid that I would sink to the floor in this, but to my surprise I did not, even when I would flip to my other side. This thing is a champ. Only gripe I have is it's slippery. If they put like some velvet on it so you didn't slide around as much it would have been perfect. It was easy to inflate for me, but I bought a battery powered air pump so I didn't have to do it manually. It stayed inflated for almost 2 full days without me having to re-inflate it. Solid product.
Price and good Quality
Pack small, big comfort. I own two of these with maybe 30 nights on each, no problems so far. Good width for a big dude and really good thickness when inflated. They hold their pressure through the night no problem (tip: air mattresses should be inflated when you first get to camp, alot of the “went flat” issues people have it from the material stretching, not from leakage).
I am a big guy at 6’, 300lbs. I move around all night from my back to side and this has been the most comfortable pad I own. High recommend. There isn’t that much of a weight hit with it.
I sleep on my sides and am quite overweight (sadface) and also have bad lower back and when I laid down on it my weight was supported quite well, and I had no lower back pain, which I get on mattresses when I lay down.
It's a good size inflated and easy to roll up to fit in the bag.
This pad is the perfect budget compromise for someone looking for something that is very comfortable and well suited for summer camping either out of a car or for short hikes. The pad is light enough and packs down small enough to be good for short backpacking trips, 1-3 nights, but it is definitely not for ultra-light trips or for nights below 40°. In my opinion, the perfect "starter pad" than can be handed down to the kids as they get their start!
Totally worth the price and slightly extra weight for backpacking. I do not regret this purchase.
I tried 3 different sleeping pads before this one - all in the same price range. This one was by far the most comfortable!
I'm 175 6'1" and was able to sleep on my side comfortably on this pad. I did use a battery powered air pump to quickly inflate the pad. Breakdown was easy and it fit easily back in the pouch provided. I will definitely buy more of these once the other sleeping pads I have breakdown.
I really like this mat. Not incredibly light weight but worth it. I had back surgery years ago and have had a difficult time finding something I’m not miserable sleeping on. Super impressed particularly for the price.