Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This sharpener ons the best one I’ve ever used. Is better Thad any whetstone I’ve ever had and I’ve have multiple whetstone’s. I have a stone that my father left to me and he used that stone all the time. This sharpener is easy to use and leave’s an amazing edge. I now don’t mind if my knife gets dull because this is so easy to use and quick.
Bought for a friend who loves to cook and she uses it all the time. She's always telling me she loves it and it's super easy so I tried. It really is super easy.
Surprisingly easy to use and does a fairly good job in a short period of time
I bought this for my husband for Father's Day. He does a lot of fishing, so he uses a lot of filet knives. He loves how well his knives get sharpened. We have had it over a year, and he still makes a comment of how well it sharpens his knives still today! Definitely will buy another if the time ever comes to need one!
I've always thought I'd ruin knives if I tried to sharpen them. This is so easy to use, and so fast even I can do it.
Did not know what to expect, soooo pleasaantly surprised. Works like a charm.
Best sharpener i ever owned. awesome quality. definitely worth the money
Took my favorite kitchen knife that I was afraid to sharpen and made it genuinely sharp again in about a minute.
If your knife doesn't need major repair, this is the sharpening kit to use. When you do get the edge sharpened and honed, just remember to pass it through the final step honing ceramic after every use and your knife will be razor sharp every time. It got them sharp enough to shave the hair on my arm.
This sharpener works great!
I am very happy with this purchase. The sharpening tool is solid, is easy to use, and sharpened my knives better than expected!
Great labor saver! You can't get the kind of edge possible with the best traditional or professional sharpening methods, but it can produce a perfectly adequate edge, and it won't require anywhere near the same amount of skill, effort, or money to get and keep it
I've gone through several knife sharpeners before purchasing this one. My old sharpeners were a pain in the butt to grip and use. The handle style of this product is a great relief to me. My hand stays far out of the way, so I don't bother with the cut resistant glove that comes with this. The best sharpener I have come across so far.
Works really well
The blade sharpener works. It's easy to use and effective
I like the sharpener very much, it is comfortable, and it is good-quality
This works well -- I'm amazed at how effective this was in sharpening my knives. Easy to use, too.
Works very well so far (1 month). Previously unusuably dull knives are now extremely sharp.
The ease of use is great. I sharpened all my knives and could really see the different.
I LOVE this knife sharpener! After sharpening my favorite chef knife it sliced through chicken breasts like butter then I sharpened my kitchen scissors and they cut flawlessly.
This was a replacement for choice I had. The reviews were good on it. The price was reasonable. You get a glove with it handle is solid and easy to manage the device. The Sharpening is excellent. Follow the directions and get great results. My knives are not the most expensive but this certainly improves on the sharpness of my blades. Take your time initially and you are on a good path to keeping your blades sharp. Highly recommend this item, for value design and quality.
I like the ease of use and the 3 step process.
I was having a rough time chopping veggies for dinner; my knives were struggling to cut through even soft foods so I decided to give this product a go, and I'm very happy I did! I followed the steps for metal blade knives (which didn't even take 5 minutes) and immediately after I was chopping onions and potatoes like they were made of butter. Stamp of approval. Highly recommend it!
So far I've sharpened all the kitchen knives, my hunting knives, 2 hatchets, and a splitter axe, and this thing have put a razor sharp edge on every single one of them.
Not knowing what I would receive, when I essentially used this as an item to fill out and order for something else to receive free shipping, I was completely and pleasently surprised by this little gem. Immediately upon opening the quality was excellent, depite its light weight, and the included safety glove was an added touch. I pulled out all my kitchen knives and went to task, obtaining razor sharp results very quickly and effortlessly. The handle provided good support as well, making this a 5-star purchase for a bargain price. Highly recommended.