Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mouse is comfortable, beautiful with changing illumination. I recommend the goods and the store.
This is the second mouse from this store. The first one was ordered 2 years ago. Super!!! Everything is fine! Both mice work perfectly! Look cool! Thank you
glows with pleasant advice. fits comfortably in the hand, the hand rests.
best mouse I ever used in my life high quality and low price highly recommend!!!
Excellent mouse, for the adult's hand, the child is great. glow, buttons are adjustable
Corresponds to the description. Very fast delivery in 12 days. Turned on works, Burns in different colors.
Goods come quickly and in a good package. Seller recommend.
Great product. As the description. Arrived very fast.
The mouse looks great. Overflows with different colors. Thank you seller. Came in two weeks
The mouse has reached a good box, packaged properly, works fine
Good quality. In the hand it lies comfortably.
I must say... I LOVE THIS PRODUCT!!! Have no doubt it is one of the best ROI in there! The shipping was very very fast!!! It came 6 days before the date was mentioned when I ordered it. I am really recommending this product and this store! Thank you very much!!! Lari
Quickly sent. Mouse one in one as took 5 years ago. And it still works, the buttons were rubbed and everything. Here really quietly work the main buttons, the rest click standard.
This is something))) the child is happy, like everything works.
The mouse is one of the most comfortable ones that I have, the size is larger than usual, the whole hand lies)) I took the quiet version, the main buttons are pressed quietly, and the additional 7 are not pressed hard. I twisted it a little taut, the smell is immediately unusual, I automatically change the backlight. The wires are securely covered with fabric. In general, the mouse is super!
Sent fast. The backlight works, changes smoothly. Buttons all work, located conveniently, the mouse itself is pleasantly in the hand, large enough. Response visually does not differ from more expensive models. Let's see how long it will last, and so I'm very pleased with the mouse.
Super fast delivery. The mouse is beautiful, functional, large, it sits very comfortably in the hand. Recommend.
I ordered a second mouse just to have a backup one... It is the best mouse I have ever had and I can only recommend it.. unless u have tiny hands :))
In the shooting I do not play, but in the strategy mouse as a fairy tale. I'm happy as a child. Thank you very much to the seller. Good luck with the shopping. P.S. It is recommended to buy this product.
The box came crumpled, but with the mouse everything is normal, it connects to the computer, all buttons work, denser medium, I think that for such money is quite normal.
I advise everyone. Very comfortable in the hand. And of course it glows))))))
The mouse is pleasant to the touch, comfortable in shape, the cord is long enough. It was packed medium, the mouse itself is in a protective package, but the box crumpled, so as a gift you will not take. Got the Whole condition. Workable. Pressing the keys is quiet (left and right click), the rest of the buttons click as usual. Let's see how it will show itself in the future.
I have received my mouse in time it's very good , I tested it and it works well.
Big as I wanted, 4 modes, beautifully glows. I am happy, seller Thank you and good luck!
Plastic is pleasant to the touch, and backlight with pressing too. My conclusion: the mouse is good, take it.