Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right! Received before the deadline! It is already in use!
Great product I recommend to all this store.
Excellent performance. I have felt that when my room is cold, and it is on my desk, it kind of channels that cold air into my laptop and it really does make a difference.
When I set it up, I honestly wasn't expected much. However, when I put it to the test it performed well. Playing Call of Duty Vanguard on an MSI GS75 Stealth my GPU would reach temps of 86. With my laptop on the pad playing, my GPU never went over 75.
works great ...RGB is great and easy to control.
My laptop would borderline burn my hand to the touch before I got this fan. I didn’t realize it was only 800 RPMs, however. I would have gotten a different one if I had known that. I would have assumed for $50 the fan speed would be higher than 800 RPMs. I actually might consider returning it because of the RPMs. My laptop is cool as a cucumber now though. My laptops CPU is now maxed out and I don’t have to worry about any components getting fried anymore. The lights are a nice a bonus too. I got the single fan because my laptop was only hot in one section and have it placed on the pad so the hot spot is directly above the fan.
I was seeing higher than desired temperatures on most of my older external drives. Of course that shortens the life of those drives and increases potential data loss. I was searching for a fan that was large enough and powerful enough to go under all of the drives. (I have 5). This unit is perfect! Large enough to support and cool all 5 of my drives! It drove the temp of my drives down by nearly 10 degrees. A perfect solution! Overall, the unit is really quiet for the size Dan, I really don’t notice it’s running. It allows for several color schemes and I love the rainbow sequence, it fits in with the rest of my system.
Quite cool product and effective
This is the best performing cooling pad you are going to get. That being said, it is absolutely massive, it is PORTABLE in the sense that you can still carry it around obviously, but it is not going to fit in any regular backpack (I use an ogio renegade). I’d absolutely recommend this however, outstanding performance, and I just bought a second one as a Christmas present for my cousin (who is also my roommate and best friend)
Love this, pretty at night ! Didn't need it, just wanted it for the effects. Use it for my lab top ...well, desk top in my case :) Besides, i love me some bling ! Fast shipping and pretty ! Seems to be sturdy and did I say ...pretty at night !? Thank you for such a cool product.
I have been using this product with my dell inspiration 16 2 in 1, and it has proven invaluable when playing higher-level games, like satisfactory. Without this product, my CPU temp would run quite a bit higher. However, with this product, I have been able to observe my CPU temp remaining within a very comfortable range, typically never exceding 70 C.
This product works great with my computer. I love it. Cools laptop down. I highly recommend this to everyone. I wanted to add a bonus feature are the lights. There are many settings and I enjoy the ambiance it gives. It puts me in a good mood.
I've had this cooling pad for a while now, and I've not had any problems. It looks really great on my desk, the quality is good, and it's powerful. I am definitely impressed and would recommend it.
it's like annouced, i recommend. working fine here.
Packaging and shopping was extremely fast and extremely well packed. I actually bought two of these. My wife and I both have MSI laptops (known for getting hot). Both are fans were to the point were they were on all the time when we were running VR. But after buying two of these coolers the laptop fans have pretty much stayed off unless we were putting extra stress on the laptops. (Which is rare). The noise level is hardly any at all. Because it has one very large fan. It’s extremely quiet and displaces air very well 10/10 recommended
I am extremely happy with my choice of which one to get. The most important things were these items and it passed all of them: Comfortable on lap (I work with my computer on my lap), quiet, can turn light off (I don't like lights flashing while I work and it has the option to stop them completely), cools my computer fast
Fantastic Looking Cooling Pad for the price.
I am not the big fan of RGB Lights so I turn it off but honestly the lights are so nice. Personal choice. Fan speed is so awesome, noise is acceptable level at max, 60% is perfect. There is a scroll for speed, a toggle for lights options, a toggle for light on/off. It is light but stay stable on the desk but feel light on your lap. one con I think is the power supply cable is USB-A to 9V old school jack. You have to pay attention to not lose the cable. I hope the nex gen is using the USB-C for both. Absolutely recommended.
The lighting is bright and colorful, and the fan cools very well without being too loud. Would recommend.
Great product, very quiet no noise all works. the description is consistent. I recommend
Asus Horn 17 inches completely closed the stand. Could be a little more. There are six mini coolers, quiet enough, the speed is adjustable. The replacement of small coolers is huge from knoktua.
Very good product, indicate.
The product works great.
This thing is great. It looks awesome & is fairly quite. (About as loud as a normal desktop PC running on idle) It's also powered by your laptop's USB so there is no need for an extra AC adapter.
Look very good