Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is well made and is an easy to install as any light strip product. Sticks well.
For the price, would buy again for sure.
I'm not a tech person so I do not know if the lights are good or what's the best set up to get the best colour possible... nope. I'm just a normal girl that wanted nice led lights that she could control by voice commands.
Excellent lamps, for little money, very bright and saturated light, LEDs are not visible separately, due to which Seamless is not lost, arrived in Almaty in 4 weeks. There is also an application, it is very convenient to adjust the modes and brightness of the backlight through it, and you do not even need to look for it, the QR code with a link included on the piece of paper, moving on which you automatically get into the App Store or Google Play
Nice touch for behind the tv, looks great
I am super happy to have an ambient light behind my TV now!
Just ordered these since I got the Fire TV 2. Very easy to install and love the app is on my phone so I can change the color. Anything with apps or automation is a must in my house!
I have become a fan of Sengled products.I got these for my projector and its looks great with the light bars.The light bars can sync with the sound and it can change its color which is amazing .It was very easy to connect the light bars to Sengled app and control it via the app or GoogleHome.These lights setup my mood while listening to music or watching a movie.Love these light bars!
The lightstrip is very bright and the colors are vibrant. I have scenes set up in my app that I can tell alexa to set a scene and it will make the colors specific to the application it's great.
This was a Christmas gift to my nephew. The next day he texted me to let me know how easy it was to set up and how cool it looked, and what a great aunt I am. He loved it, so I love it. Next I’ll be ordering me one.
If you're not using LED strips to enhance your gaming, movie watching, or music you're doing it wrong. These are great. The lights are extremely bright (adjustable). The built in mic works great at picking up subtle sounds. Lots of little features to enhance your experience.
I was looking for some TV LED lights that are reasonably priced and can work with Smartthings. This item is well-built, includes everything you need to install and mount. Setting up the lights and adding them to Smartthings was a breeze. Brightness is pretty good for its purpose.
Very good quality and good lamps I was impressed for good
Ione about three of these to really good easy to use not as good as the other one but if you can afford expensive one defeats the value and it works really great
The goods are satisfied. Recommend!
I got these light bars to put behind my TV. I currently have one sitting on the back of the tv stand pointing up and the other one facing downwards for an underflow beneath the stand itself. They work perfectly and are bright enough to see during the day with direct sunlight coming inside the room. I have the bar connected to my alexa and it works perfectly to turn it off and on as well as change colors. I also added it into a group with my other smart lights and am able to turn on and change colors on all the devices at the same time. I would definitely recommend it for anyone that wants a nice bright, warm, glow behind a TV or desk.
We went ahead and invested in these lights for our home and they are amazing. They are so easy to set up and have so many settings that you can try. There are two lights in the box, they are easy to place behind your furniture. The light is very bright and I appreciate how it can easily hook up to any smart system that you may have.
Great value for the money. Easy to install and highly customizable based on the size of your TV. Adheres nicely to the back of the TV. The multiple light color options greatly enhances the TV viewing experience.
Performs as described
Bought this for my husband and he absolutely loves it! It was super easy to install and the colors are bright and vibrant.
I loath the leading competitor’s price for this light, so saw a YouTuber recommend this as the better deal and grabbed the last one in stock. Worked as advertised and pleasantly surprised with the color output. I wasn’t concerned with form factor, but I was wishing they were a bit thinner had I wanted to put these on the back of a wall mounted PC.
Love it and easy to install. Do not try to be bend at corners as suggested in the directions Make a gradual curve at corners.
Great colors but it’s not pairing with my Alexa for some reason.
I love them! Also have the light bulb. They are super easy to use and can control them through my Alexa app. Would recommend
Like most Sengled lights, these are really cool to use, easy to set up, and are full of features. Just got a new TV and got these mounted behind it and movie watching will never be the same! We don't use the TV without turning them on anymore! The color options are awesome, the app has great tools, and Alexa compatibility is spot on!