Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to travel with and did not leak when the ice melted. We had no issues even after using it for 8 hours.
Very good! Quality material and finished. Meets me very well for delivery delivery because canned food and beverage temperature until the final destination. Measures of backpack match. Indicate 100% China until Mines/Brazil, arrived fast (20 days)
It is worth it, great strong capacity and good design
The bag is good. Thermos 2 liters is placed. Looks good.
The backpack is excellent, the quality at altitude all the seams are glued, the locks are working. Its money costs)
very nice concept but not durable
Backpack very good. Made with great quality material. Arrived in my home, Brasília-DF, Brasil, in just 15 calendar days. Seller and helpful. Buy more for sure. Thank you
The backpack is just super. Qualitatively sewn. Quite roomy.
I'm surprised by the delivery. And the product exceeded all my expectations... I'm super happy and I'm going to use it several times to go to the beach...
Bag Super! Quality tailoring, there is nothing to Indulin, a good model of the bag itself, fabric, accessories and the presence of pockets. took it as a gift. very satisfied. ordered another one for a gift. Delivery is fast, the entire shipping route has been tracked. I recommend it.
The backpack is cool, but ordered 2 came alone. But the store returned everything without problems.
Very high quality backpack, roomy, sewn well, pockets and compartments for small items. Thanks store
I tested her with ice, the bag is of great quality tested and approved can buy and that she is waterproof when gluing the ice top too!
Like the material. She is very big. Good for travel, beaches, BBQ. To take food for work found great.
These would make pretty decent coolers -- the round shape is great! I bought these to store and carry a melamine dish set and some plastic wine glasses to a VRBO. They solved the transport problem in a really nice way. Thanks!
Very good Fridge backpack. It's wide and very good material. The fridge is advisable and very well all shipping. He arrived earlier than indicated in the forecast.
Awesome bag! You can put ice inside and it doesnt leak ! And keep your drinks cold .
Loved that it folded down easily to put in my suitcase. Used in Yosemite and it never leaked on us.
The backpack has seemingly good arrived on time, I will check it in the summer!