Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don’t know what I was expecting when I ordered this, but i got much more than I could ever want out of a skin care product. If you are wanting to see that gunk fly out of your skin, you need to get this! It has multiple settings (one for cleaning as well) but I just use this as an extractor and its fantastic. Feels a little weird at first, but that is soon forgotten about when you see that gross but satisfying gunk come out of your skin. I also recommend using with a steamer!
This worked better than a hydra facial! I still had black heads after the 100$ facial and this tool got them out so much better.
I would suggest using a soapy/frothy cleanser vs water because the glide is smoother and don't be too aggressive because you can get carried away, remember its a metal spatula. I use a rotating facial brush every other day with a frothy cleanser, this tool weekly and also use the body shops tee tree mattifying toner every day and I feel like I just left the spa.
I haven't used the other attachments yet because I'm not sure how, but I'll youtube it I guess, the directions aren't super clear.
As soon I took it out of the box, I decided to give it a try. Oh my God, I have never been so amazed! I read through the manual and used each mode to the fullest and my face feels SO INCREDIBLY SMOOTH. The only thing I don’t really understand is what to do to with the silicon covers that cake with it. Each mode has a different level of intensity and vibration. I was able to feel it cleaning my skin. I can’t stop touching my face, haha! This is the first skin scrubber I’ve ever purchased and I’m so satisfied with this product. It made me realize how much dirt is caked up on the surface of my skin. I love it so much and I would definitely recommend it to my friends and family.
I like this device. It gets rid of dead skin, cleans the skin, and leaves it feeling nice. You can see the dirt that comes out of the skin. Which is kind of cool. It is great for my kids as they are teenagers. They love it and it hs helped with their skin. i have a couple of these devices and have not been disappointed.
So im real and all. I used this last night when I first got it. I was busting out of my skin to use it. I washed my face really good and went at it. So I see a lot of people saying it barely vibrates. Its ultrasonic. Its not going to feel like a lot of vibration when you use it, but you can see how powerful it is when you use it. You have to always have your skin moist when cleaning and extracting. That means getting a cotton round and keep dampening ypur face with water while using. You'll see the water spray as you use it. You have to have your fingers on the metal siding for it to work properly. You do not need to use a ton of pressure or it really won't vibrate at all. Be gentle with your skin. Now that I debunked what people claimed (licensed cosmetologist for a decade btw who loves skin care) ill go through my experience. I had done a deep cleaning mask the day before so I didn't think I was going to see much. Boy was I wrong. I had so much oil and gunk coming out of my skin. I think I only got one big clog out but I also just don't have a lot of acne. My face looks smoother. My face looks a lot cleaner. My pores are smaller. Im IN LOVE with this thing.
After using this product only three times (twice the first week that I received it and I plan to do only once a week as maintenance now), there is a visible difference in my skin. The “T zone” is where this product works the most magic.
I have struggled w/ whiteheads for as long as I can remember. I’ve tried literally everything! I wash my face twice a day as well. But I came across this tool and decided to take a leap of faith. And let me tell you!! It’s the best thing I’ve ever used! It got soo much gunk out and my face feels clean and my pores aren’t so clogged! I would recommend this a million times!
This tool took my breath away. I used it once on the “ion+” setting and was SOLD. The sebum just slides out of the face like butter, and way less painful than other extraction tools I’ve used before. Love using this as an add on for my facials!
Recently I got myself this Skin Scrubber I saw it in YouTube and bought it out of curiosity. The item was shipped from on time, The suction is strong but not too strong it doesn’t leave marks. The blackheads clean right up. I guess the skin scrubber works because I can feel tiny zaps on my skin and the spatula emitting heat; my face does feel cleaner after that and it helps to remove oil really well. I like how my face feels "well-circulated" after using the device too.
I bought this product because I have had facials where they incorporated this tool and I always felt like they were better with it. My mom purchased one of these on amazon and I thought this tool may be better than the vacuum blackhead remover I tried. I love that this is a 3-in-1 product and isn’t just for blackheads so I wanted to try this for both myself and my teenage daughter. The reviews are great so I expect great results too.
This product is super helpful to remove oily whiteheads and gross stuff from your skin. For some reason, I felt the power of the product to be less - However, don't underestimate the amount of dirt and grease this small machine can remove from your skin. It was easy to handle and highly recommended for people with oily skin. Highly recommended.
I used it many times, very useful and I feel my skin is very fresh after I used! I used it once a day, and I only charge it once a week, easy, clean and simple to use, I like this product a lot! Girl have one at home, very helpfully for skin care!
I have been using a pore vacuum for a few years with mediocre results and decided to try this product for my sensitive skin. I can’t believe the effectiveness of this spatula and how much of a difference it made within the first use. It’s lightweight and relatively easy to use and I was able to remove some serious blackheads (including the sides of my nostrils) without the irritation and accidental bruising of my face that occurred with the pore vacuum. Definitely going to recommend it to friends
I watched a gal i follow do an Amazon live featuring this product and how to use it properly and it got me really excited to try it so I ordered it right then and there. I got it today, tried it and loved it. I do wish the instructions specified that the skin must remain wet while using! All in all i look forward to continuing to use it. I also wish it came with a power block
I’m really enjoying my product so far. I’d say the first 2-3 times I used it; I wasn’t exactly sure if I was doing it right because (as you’ll see from other reviewers) the directions arnt the easiest to understand with the little booklet it provides. Once you get the hang of the buttons and controls it becomes so easy to use though! You’ll be surprised what “gunk” comes out of your face. My boyfriend and I each got one and our faces are glowing lately.
Love the product, it works wonderfully for everything it says it does. Have used only twice, but noticed great results since first use: much brighter skin, much softer, more toned, less blackheads and clearer pores in general. It has been particularly good to improve the appearance of my oily skin. So far so good!
The two accesories (pink and the blue rubber spatula covers) are not explained in the instruction pamphlet, so not sure I'm using them correctly. They don't do much at all when placed over the spatula and product is turned on (in any of its work modes). Would appreciate instructions on that.
Thank you.
I purchased this skin scrubber because of a testimonial on Tik Tok. I am happy I did because It works exactly as it says it would. I am 57 years old so I have to be careful on my aging skin. It is thorough but not evasive at all. I had a lot of large pores on my nose, and no matter how much I tried to clean my nose, it would not change my pore size. This little beauty is doing the trick! The only issue would be the instructions. You can tell It was translated poorly from Chinese to English, but I figured it out with usage. I recommend this gadget!
The product came professionally packaged and in good condition. The instructions were clear and easy to understand. I loved how smooth my skin felt just after the first use. I have a problem with developing blackheads and I can’t always afford to go and get a facial to treat it thoroughly. I like that I can treat it in the comfort of my home with this product for a fraction of the price. I suggest getting a steamer and a blackhead remover cleanser when using this product.
I’ve used this device twice now, two days in a row. It took a few minutes to get the hang of it, and once I did it worked like a charm to debris my pores on and around my nose and chin. I first cleansed my skin well and rinsed, followed by applying more cleanser that has a lot of slip to it. Then I turned on the device and started gently gliding/scraping the device across my skin. I found it to be more effective when the tip is at a downward angle towards the skin (as if the device is upside down. After a few passes in each section I rinsed and patted my face dry. My face felt so much smoother and my pore were visibly cleaned out and appeared smaller. Very pleased for the price point. It was also very easy to clean afterward! Wish I would have ordered sooner!
I was so excited to receive my Skin Scrubber in the mail! It came faster than the estimated time, which was great! This product seems to be very high quality and a great design. I have oily skin, so I am really excited to use this product consistently to help clear out left over dirt and makeup after my cleansing regimen! I also love that this skin scrubber, unlike any other that I saw on Amazon, comes with the additional silicone cleansing attachments to help cleanse my skin better, such a great feature!