Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product was perfect for my application. I had to attach a metal picture frame wire to the back of a ceramic tile in order to hang the tile on a wall. I used the AB according to the package directions and it worked very well. Since this product is warranted at a tensile strength of 3960 psi and my tile weighs 8 oz, I think it may have been a bit of overkill. (I estimate that each side of the wire was covered by about 0.5 square inches of the mixture to a depth of about 1/8".) This epoxy is the recommended bonding product for metal to ceramic. I created a small 1/4" diameter loop on each end of the wire to increase the bonding area. It is important to clean the two surfaces with acetone or alcohol to remove all grease. The metal needs to be abraded with a file to create a rough surface. The ceramic was unglazed on the back and therefore was already rough and porous. The two components of the product must be mixed very thoroughly and in 1:1 proportion by volume. It takes 24 hours to get a complete bond.
Fast shipping product is just like you would expect
I've been using this for years in my garage for a multitude of tasks. I had the radiator in my Jeep spring a leak and start to crack. Until I could get a new radiator I patched the area with AB and 2.5 years later I finally installed the new one. It was still holding. It sprung a leak at the drain plug. I always have a package available for repairs and emergencies.
I had a crack in one of the flat parts of the garage door which made the entire door sag when opening and caused the opener to think something was blocking the door when closing. I wasn't sure if epoxy would even be strong enough to bond the piece together but also withstand the daily stress of opening and closing the door. It was my first step in trying out other methods so I went for it. Well to make a very long story short, it worked great. The bonded part is sadly stronger than the metal that it had bonded (cheap garage door) and now my garage door opens and closes like before.
While AB offers a veritable Vegas buffet of bonding products, this steel-reinforced epoxy is the industry's most powerful, versatile, and elite-performing, and is presented here in a uniquely high volume "professional size" that maximizes its great value.