Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seem good quality. Everything ok.
It's all great. I advise everyone.
I bought this to fix a zipper on my golf bag. Went with the recommendation and bought a medium. All I can say is it took me longer to watch the video on YouTube than it took to fix the zipper. I am not lying when I say it took less than a minute. The teeth on the golf bag are plastic and this works like a charm. I thought I was going to have to take my bag to a luggage repair shop, This saved me a lot of time, hassle and money. Superfast shipping too. I ordered it on a Tuesday evening and it was delivered on Wednesday afternoon. I have a few more zipper to fix and will be buying more of these.
Excellent Product...
Very fast shipping to NZ, I would purchase again from this store.
Coats FixnZip zipper repair kit really works. I have a 20+yr. old quilted coat, and about a month or so ago the zipper slider finally went south. Since I was not about to pay over $60.00 to replace the entire zipper I started looking around on the net and came upon FiznZip right on Amazon. The price was very reasonable, and I ordered the medium size. I was a little difficult for my arthritic fingers. However I persevered. Surprise !! Surprise !! It actually worked. I do have to pull it up slowly as, after all this is an old coat. Thanks for giving a loved coat at least a few more years.
I LOVE this product. It saved me about $250 and 4 hours of time. I bought something $250 off as an open box item and it was missing a zipper. The zipper had to be strong because the zip tracks did not want to stay together easily (wrapping around a roll bar). This genius product worked perfectly and the zip tracks are zipped up and have been for weeks. With the $250 I was able to save off retail price and the 4 hours I didn’t have to use removing the product and taking it to a shop or returning it, this product is my smartest buy of the year.
Very good. Are very practical to use.
As noted the zipper replacement actually works. Just purchased a great jacket and of course something has to ruin the purchase...The zipper would just pull apart and I suspected that the whole zipper needed replacement or return the jacket and risk the same issue again.. Well the FixnZip Instant Zipper Replacement caught my eye and I figured it could not hurt and it was the best purchase for the zipper issue. Works great, the zipper holds as expected and it was too easy to put on. Saved me much time and $$. Highly recommended.
This is a good product. It is exactly like what the seller is advertising, the pictures are the same as the delivered product. It suited my application. This is a recommended product and seller. Thank you for the positive buying experience.