Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The paper backing allows the thin tape to have a stronger adhesive than aluminum tape without the paper backing. It was used to seal around the mating edges of an insulating cover installed over a hallway pulldown stairway. The foil tape adhered securely to the attic wood framing and to the foil of the insulating cover and conformed well in the corners of the joints.
So much nicer than regular duct tape because it looks great and should be more durable in some situations. Very sticky. It is hard to get the backing off. I cut a shallow line in a corner and then bent the metal part back, sort of like some pills are accessed. I got foil wrapped flexible duct and used this tape. I also used foil insulation on the furnace outlet box and with this tape it is dazzling. My utility room is a sparkling joy now, totally spiffy.
It arrived quickly, I thank the store, it works well
Product fine thank you very much
This is like sticky really thick aluminium foil. I used it to tape a wrap around my dryer vent pipe. It was easy enough to work with that my project looked really good. My husband even said "good job". Which is unheard of. I saw someone had issues with the backing. It took a tiny bit of finagling but it was not so frustrating as to make it an issue. It is just the right thickness to me so when you need to fold it a little to shape it doesn't look messy.
As the description; Thank you
Excellent very good quality
Everything ok
Quick shipment, item delievered is the exact item I ordered no misleading or bait and switch on this product. Tape is exactly what I wanted and needed. I taped several HVAC seams in my attic. Easy to use, easy to apply, and so far, the tape holds as I require. If you need a product like this, this is a quality product and will meet your needs, it met mine.