We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
strong and profit
Good thing and fast delivery
came on time and looks good. thanks
Item received with complete accessories. Fast delivery!
everything is fine, suitable for homework.
A little smaller than I imagined, but perfect! I recommend
Excellent goods, did not expect, very Quality, I recommend to the seller.
Fast and in perfect condition. Great seller, highly recommended.
excellent store and product
Nice set, well packed, came quickly. Recommend!
good saw with many options .. saws for glass, tiles, plastic, wood, etc. easy to carry in a case.
What a beautiful thing that equal price this really good I happy bought Thank you store
Good kit, come in handy. All whole. Delivery fast DPD. The store Thank you.
As described. It is convenient to hold, it is easy to change the canvas. I didn't try the files for quality. Mainly, it seems, for soft materials, the teeth are quite large. But there are also a couple of diamond files. For black metal I did not see a file, but would not hurt. And so a good set, it will come in handy if you need to saw off something small.
Everything is OK, I am very satisfied. The product description is very accurate. Communication with the store is great. The transport time is very fast. I recommend the seller to buy!
Very good product, high quality blades and comes handy for multiple purposes, saw is perfect, thanks to the store for fast dispatch also
I am very satisfied with the purchase. Great product.
Very good quality
The set is compact, all items are compact and fragile (relatively other more serious tool). For work, small repairs in the apartment will go where you need to carefully peel off small things.