Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality 5 + Just what I was hoping for. Great size and presentation.
Item as described. I've been using it for a couple weeks now and there have been no leaks. Really easy to clean. Nice part about it is the fruit stays at the bottom unlike my other infuser bottle. I'm defiantly getting a lot more flavor. These would make a good gift.
Excellent. Makes drinking water more enjoyable with the option of adding fruit
Bought black for me love it i put mint and lemon
This works great, Just love how it works.. Does the job it is designed to do.
Sister seem to like it especially since she can add fruit to the water. Recommended!
This bottle is great for adding flavors to water! I have used it with lemons and grapefruit. I love it!
Good water bottle. Easy to fill and it has a strainer at the bottom to keep big pieces of fruit out of the water. Its conic shape makes it easy to express citric juice just pressing the fruit against the cone shaped strainer. For me It is a bit difficult to open when its time to wash it. But it might be just me because of my arthritis. Overall it is a good investment.
I just love this new and improved leak proof infuser. It's perfect for my needs.
Bought two red for my mom and black for me love it and good price i love it
Do you have to take the cap off to drink it but otherwise it's a good product
Great Christmas gift for my team. We are health conscious needing to drink more water. This will do it for us
This item works really well. Love it
Convenient, reliable! Excellent! Love it I drink more water now
I love this thing ! I’ve been looking for a smaller infuser bottle and I finally found one. I also love the fact that the infuser is at the bottom of the bottle. Definitely will be purchasing another one.
Fresh Lemon water at your finger tips none of that “fake” lemon juice taste here of course it may taste like the rind after a while but you can always remove it and just add the fruit itself
Great product!!!!
I love this bottle my son has 3 of them and lent me one to try. I love having the natural fruit juice in my water. There is nothing I don’t like they are amazing I put lots of different fruits in them
The fruits fit nicely on the bottom of the bottle. Water is delicious. I use at least 3 different kinds of fruits at once.Delici
I love this bottle, good, thanks
My family drinks more water because of this water bottle!!! Oranges or lemons...It's great!
This fruit infused water bottle is everything I expected, it's amazing.
Wife loves it great product
I need to drink more water and this product makes it easy to infuse my water with fruit flavor
Sometimes it’s hard to drink a whole bottle of water. I’ve used watermelon, lemons and pineapples and each time I drank the whole thing wanting more. It’s perfect!